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Business Health Check Survey

Here is my in depth business health survey. it will take you about 15 to 20 minutes to complete.... and you can't save it halfway....

It is really important to answer the questions instinctively.... don't think about it.... the first number that comes up for you is the right one.

You will get all the answers back in a report together with a graph that really highlights your achievements and your challenges.

Rate Yourself from 1 to 10, 1 being poor, 10 being excellent, if any statement does not apply enter N/A...

Please make sure you have something appropriate filled in to each field that has an asterisk * in front of it right here at the top of the survey (First name etc...) if you don't, then the system will return an error and you will have to start all over again...

First Name : *
Family Name : *
Country : *
State : *
City : *
Business/ company name : *
Type of business :
Business size (num employees, or turnover, or some other measure)
Business stage :
email address : *
ph num 1 : *
ph num 2 :
website :
How did you find this site? *
   
Fields marked with a * are required

 

Vision and Planning
I am passionate about my business
I have a clear vision and purpose for my business 3-5 years from now
My staff and everyone we deal with know the vision and purpose of my business and how it relates to them.
I am clear about the connection between my personal values and the vision and purpose of my business.
I spent regular and appropriate time work "on" versus "in" the business
My business plan is in a form that works for me and my business and is kept "alive" by me
I have a list of key performance indicators for my business
I review my business performance and direction at regular intervals
I know what is critical to the success of my business in the coming year

 

Finance
I have clearly defined budgets.
I complete our financial statements regularly and review against budgets.
I have cash available and I understand how much my business is owed and how much our business owes.
I understand my Breakeven Point.
I make decisions based on the financial reports and results
I am constantly focused on the key indicators of the health of my business
I know what the fixed costs of the business are and I manage them.
I get reports that allow me to see where in the business we make and lose money
My business makes sufficent profit 
I can predict my cashflow and cash needs and I am achieving my targets 

 

Product/ Service
I am happy with how I determine my pricing.
My Products/ Services are consistent
We deliver on what our clients expect of us at all times
We deliver on time and budget
We measure our performance on many factors and compare against our past performance.
We seek regular feedback from customers and we use it to improve our services
I am always looking for new products or services to introduce to the market
We measure our performance on many factors and compare against our competition.
I know how I perform against my competitors
I am proud and would use our product or service
I am happy with our price levels

 

Marketing
I am happy with the quality of my marketing materials (brochures, web sites)
I know who my ideal customers are (target market) and how to communicate with them
I am happy with our level of lead generatation / marketing activities
We are able to charge more for my services than my competitors.
I understand where our product or service is placed in the market
My customers are my number one fans and they often refer new clients to us
I am clear about how people see us and what we stand for….our brand
I know what is unique and different about us
I know what my return on investment is for my marketing budget.
I know how I am going to market my business 

 

Sales
I am happy with the quality of our sales documentation 
We understand the importance of upselling / cross selling
We are constantly focused on increasing our selling skills
We record our sales per market segment/catergoies. 
I  am happy with how we sell our products or service
Our 'lead-conversion' rate is healthy
I know the lifetime value of my customers.
I know who my high value and low value customers are and I act appropriately.
I know which of our customers generate profitable business.
We manage our long term relationships well
I can express what is different about my business in one sentence
I know what it costs us to aquire a new customer, or to keep an existing customer

 

Customers
Our ‘vision’ statement focuses on our customers and their needs.
We know who our customers are and their different needs.
We take care of our customers well. They often tell us. Our customers are our "Raving Fans"
We always communicate with our customers in a way that is meaningful to them
We actively manage customer complaints/feedback
We understand what out customers expect from us and our products at all times
I am happy with how I keep track of existing and potential customers eg. Database
More and more of our business comes from existing customer referals and word of mouth
Our customers stick with us for the long term (Churn-rate is low)

 

People
The staff I hire are good and care about my business.
I know what motivates each of my people and how to manage them for best performance
I understand how my behaviour impacts on my business
My people are committed and motivated. My staff work here because they chose to.
My team identify with the business.
I let my team members know when I am proud of their work.
I have regular team meetings.
My staff are able to do what they are good at (as opposed to doing work that is not in their strength areas)
I delegate well and happily
My staff know what is expected of them
My staff are given opportunities to develop
We carry out regular performance reviews with staff
My team are involved in making important business decisions.

 

Operations
I am happy with the level of documentation of procedures in the business. 
I obtain reports on the business that allow me to forecast our business load into the future
I am happy with my Quality Assurance systems
I am happy with my Office procedures
I am happy with Customer interaction procedures
I am happy with my Scheduling/ project management systems
I am happy with my Ordering systems/ procedures
I am happy with our implementation and use of Technology 
I am happy with my 'Try something new' systems: We innovate and experiment regularly.
I am happy with my Distribution/ delivery systems
I am happy with my Hiring/ firing systems
I am happy with Training/ induction/ staff development systems
I am happy with the way we continually improve our processes

 

Personal
I am proud of my business
I am proud of myself as a person
I work an acceptable number of hours per week
I manage my time well
I prioritise well
I am always motivated
I have good friends and socail life
I spend quality time with my nearest and dearest
I am happy with the level of intimacy in my life
I am happy with my level of my health and fitness
I have interests/hobbies outside work and pursue them.
I know what my personal values are
I am happy with the level of my personal income from my business
I feel my life is in balance

 

Wishes/ Challenges/ 3yr Vision
If you were granted three wishes that would allow you to take your business to the next level. What specifically would you ask for?
What is stopping you having these three wishes now?
What are your 3 greatest challenges for the up coming year?
What do you think are the reasons for the challenges?
In one short statement, What do you want your life to look and feel like in 3 years?
In one short statement, What do you want your Business to look and feel like in 3 years?

 

For security reasons,

please answer this question:

what is the next number after: 11 - 21 - 31 - 41 ? (in numbers, not words) Hint: it starts with 5 and ends with 1

 

PLEASE double check that you have filled in all the fields marked with an * asterisk as well as this security field here with before you push the "submit" button....if you haven't the system will return an error and you would have to start all over again.....and I am sure that will annoy the hell out of you..... !!!

 

 

 

 

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