Why I don’t believe in business coaching and why it works

Why coaching works

Why business coaching works captain the in the storm

Don’t talk to me about the storms and the reefs, Coach,  just tell me we’ll be safe

I was working with a business – life coaching client recently, let’s call him Peter. Peter set a big Goal for himself as part of our work together.

Peter’s Goal was so big, in fact, that I was bothered by it. You see, I know from experience, that setting Goals that are too big are likely to have a demotivational effect and worse, can lead to disappointment.

I challenged Peter and asked him if he felt confident the Goal was realistic, and if he felt he could make it happen in the time we had. Peter was adamant. Although he wasn’t sure if he could do it, he wanted to stretch himself and “set it out there”. Peter has done a lot of self-development work and he believes in a version of the “Law of Attraction”, which loosely states that you get what you focus on in life and in business.

Goal blown out of the water

3 Weeks later, Peter rang me unexpectedly. He’d just signed a new contract that meant he’d blown his Goal out of the water two weeks early.

Wonderful news, very exciting and I truly feel Peter deserves every dollar of that success, because he is one of the nicest guys I know.

Peter said: “There you go, I knew it, when you set it out there, the Universe will provide”.

And it’s such a comforting idea, isn’t it? The idea that there is some greater power that’s going to look after you in your time of need. It’s lovely that Peter felt confirmed in his beliefs. It will no doubt help him to remain motivated to move forward in his business and that was his biggest problem prior to coming to see me.

But it confirmed my growing confusions.

I don’t believe

You see, I do not believe in the “Law of Attraction”, or it’s many variants. I don’t even believe in traditional Goal setting anymore. As a matter of fact, there are a whole bunch of foundational principles of my profession of coaching that I have stopped believing in. Consequently, in the past years, I’ve adjusted the way I work with my clients to rely only on well-established scientific principles.

And my clients achieve great things in their businesses and their lives and I am excited and proud of the work I do with them. But the experience with Peter recently makes me wonder if I’m doing the right thing for my clients.

You see, Peter is an old hand at being coached and mentored. I’ve known him for years and we have done a lot of work together. Also, Peter moves in a world where he comes across self-development gurus of many ilks all the time, and he’s convinced by the self-development messages he hears from them. What’s more, Peter and I have become good friends over the years, so he felt comfortable enough with me to push back and set the Goal he wanted to set. It worked out great for him, but not everyone has Peter’s confidence or clarity.

The many contradictions

It’s all very well for me to question myself and my beliefs. I don’t believe anything in life or business is ever black and white, there are no simple rules. Here’s just a few of those contradictions in business:

  • A business must make profit or else it’s a hobby… but… Making profit is not the Purpose of business.
  • A business must have a plan to move forward… but… Planning is guessing
  • Goalsetting is important… but… Goals are not destinations, just directions.
  • Great leaders are fiercely ambitious… but… Not for themselves
  • Systemisation is critical for developing your business… but… I’d hate to live in a world where all restaurants are McDonalds.
  • Knowing how to “close” a sale is a key skill in business… but… The most successful people in business and in life “Give without expectation of return”.
  • Growing your business is fine… but… Don’t focus on growth (focus on delivery instead).
  • Change your business, make it grow, make more money… but… Not unless you yourself change and grow first.

Life is full of contradictions such as those. Sure, it would be easier if it wasn’t and we all like the idea of winning the lottery, but even winning the lottery turns out not to be as great as we thought. (Read about lottery winners and happiness here)

And so I believe questioning myself is healthy, it keeps me sharp and pushing the boundaries. But it’s not necessarily what my clients need from me.

The shortest route

business coaching The experience with Peter has shown me that most clients simply want to get from point A to point B, via the shortest route possible, with as few detours as possible. And they look for someone to help them get there.

Maybe, when they come across me, they hear my questioning, my lack of certainty and start to wonder if getting my help might take them up the scenic route to point B, and so they’ll move on to someone who promises to take them up the freeway instead.

And that’s a shame, because the thing is, I know I transform people’s lives and businesses. I have literally hundreds of past clients who will attest to that fact.

So what I need to do is to communicate that you can trust me to take you on an amazing journey and adventure, and that like the captain of the ship, I know how to handle the storms when they come up. You don’t particularly want me to talk about the reefs we might hit under way, you just want to know we’ll be safe.

And this blog post?… It’s doing exactly the opposite… isn’t it?… Ah well, Peter loves me anyway.

Would you like to download my free 12 Question Cheat-sheet to help you find your next Coach? Click here.

Further reading and research

You may be interested in taking my ”Are you ready for Change” survey. It takes 10 minutes to complete and I promise it will give you plenty of food for thought. I’ve written more about Change (with a capital ”C”) here.

Here is the link to my webpage about all my coaching, mentoring, guidance and training services

There is a lovely guest post from one of my clients, Geoff Anderson from Sonic Sight about his experience with business coaching here

Here is an article I wrote about how to go about finding the right coach for you and here is a link to my webpage about all forms of business support that are available to small business owners.

And here are three articles on how to go about finding the right business coach on Inc.com , on Entrepreneur.com and on Fastcompany.com. All worth a good read if you’re considering the idea of getting a business coach soon.

More about my own coaching background here

 

SBP The 5 Steps to Change your business

Just Five Steps to Design and Build

Your Own Beautiful Business and Life

Are You Ready for the Adventure of a Life-time?

Did you know that modelling your business on your competitors means you have an 85% chance of failure?

Click here to skip ahead to the Five Steps

Being a small business owner is not as easy as it looks. You’re usually the first one in the door in the morning (on site, in the shop or on the road) and the last one out the door at night. You catch up on your admin after the kids have gone to bed most nights and a whole free weekend is a dim memory. Some of your employees take home more money than you do every week, you’re frustrated with constantly having to fix everybody’s problems and you often feel overwhelmed and alone in your business.

And the competition?… If only you could model your business on that of your most effective competitors… They seem to have it all going on, don’t they!

I have Good news and Bad news for you:

I’ve worked with literally hundreds of clients like you since 2004, after having experienced the same frustrations for 20 years as a builder in Sydney. And I have good news and bad news for you:

  1. The bad news: You can never build the same business your competitors have built. Your business is and always will be as unique as you are, there are no two businesses on this planet that are the same, you’ll have to design your own unique Beautiful Business and Life, before you can go and build it.
  2. The good news: I’ve developed a simple 5 step process to help you design your Beautiful Business and Life and then to help you build it.

The 5 steps to Discovery Process:

These are the first five steps on the adventure of a life-time to design and build your own Beautiful Business and Life with me. (Step 6 is optional. We may decide to go straight to the Trial Month or one of the other Next Steps, after the Goal session)

  1. Chat: Call me for an initial chat over the phone, just to shake hands, and break the ice as it were, ph +61404490012. Also, at this stage you might like to subscribe to my weekly One-Minute-Business-Tips, they’re cool, Click here.
  2. Discover: Book in a Free one-hour Discovery Coaching session. The Discovery Session is all about me asking you a thousand questions and taking notes to get as complete a picture of you and your business, your challenges, your opportunities, your dreams, and your goals as possible (sometimes we will combine steps 1 and 2). Click here to book in the Discovery session.
  3. Trial: Book in a full 1 to 1.5 hr Trial Coaching session, by donation of $100 to The Wayside Chapel in Sydney. The Trial session is aimed at giving you a really good sense of what it is like to work with me. We’ll tackle one challenge, one big question, one dilemma in the session, dig as deep as we can and you’ll walk away with a bunch of insights and greater clarity and one or more simple practical steps you can implement straight away to start moving forward again in respect of this challenge. Click here to book in the Trial session.
  4. Check: Complete my 100 question Business Health check survey. You will receive a 7 to 8 page report showing the strenghts and weaknesses in your business including some high level observations of mine about your business and life (If appropriate and relevant). The Business Health Check is included as part of Step 5, no separate fee.
  5. Goal: Carry out my 2hr Goal session. What do you want your business and life to look like a year from now. (Standard fee for 2 hr Goal session and business health check is between $450 and $700 plus GST, for stage 4 and 5 combined, depending on circumstances)
  6. Optional: Plan: Carry out my optional 2hr strategic planning session. Once we’ve created the Goal, you may want to create a high level strategic plan with me for the achievement of your Goal, before moving on to one of the next steps. (Standard fee for Strategic Planning Session of 1-2 hrs, $600 plus GST)

Follow these five steps and book in your free Discovery session now.  On completion of the Goal or the Plan sessions, we’ll both know how we should work together and what the best next steps are for you to build your own Beautiful Business and Life.

Next Steps:

And these are some of the options for the next steps:

  • Put your toe in the water: Try-out month: Try out what it’s like to get on the Journey, the adventure. Click here for more information on the One Month Transformation sessions (Try-out Month includes 4 x 1 hr coaching session during one month, including unlimited email access. Fee for once-off trial month is $1,300 plus GST)
  • Change your world: The Journey: The adventure of a life time. When you’re ready to go on the greatest journey of discovery you’ve ever undertaken, to build your own Beautiful Business and Life. Click here to find out more about the Fun in Business Intensive (minimum 6 month, maximum 12 month commitment, weekly sessions, including unlimited email and phone access. The fee for The Journey to be negotiated in a range from $1,600 to $2,800 per month plus GST).
  • Tackle one big hurdle at a time: One-Month-Transformation: The One-Month-Transformation programs are similar in structure to the “Toe in the water, Try-out month” program, above. The difference being that we’ll focus on one topic for the whole month, one aspect of your business that you are experiencing a major hurdle in, and break through in a month. Click here for more information of the One-Month-Transformation programs (Fee for the one month programs to be negotiated in a range from $1,600 to $3,000 plus GST)
  • You have a decision to make or question to answer: Brainstorming: One-off, 1 hr focused powerful coaching session when you simply need to resolve a dilemma or do some brainstorming and find the resolution to a problem. (Standard fee for one-off, 1 hr coaching session: $400 plus GST) (longer or multiple sessions by arrangement)
  • You want to be able to pick up the phone from time to time: Retainer: Ongoing support and availability to brainstorm, be a sounding board, advice, support, guidance. (Fee and structure to be negotiated depending on your requirements in a range from $300 to $1250 per month plus GST)

Further reading and resources:

AYW Business Coach for Studios and Workshops

Studios, Salons and Workshops

Watch this quick video in which I talk about some of the unique challenges that come with building a business that operates like a salon, studio or a workshop… on the face of it very different kind of businesses but there is also a really specific set of common factors.

Over the past 11 years I have coached and mentored many owners of Salons, Studios and Workshops. Studio business are all about having jobs booked in on a schedule and having to complete the job inside the schedule.  In that way a hair or nail salon operates quite similarly to a mechanics workshop (hairdressers, beauty salons, panel beaters, print studios etc). As a coach for Studios and Workshops I understand that the Studio business model has all kinds of unique challenges.

“Working with Roland has been the most productive time I have ever dedicated to myself and my business.”

(Anna Field, The Paddington Beauty Room)

Does this sound like you?

These are some of the things I often hear owners of Studios, Salons and Workshops say:

  • “As soon as I’ve finished training my staff, and they start to work out well, they leave me again.”
  • “I can never know how busy the day or the week is going to be, rostering my staff is a nightmare.”
  • “I get so many tyre kickers ringing up, they waste so much of my time”
  • “My staff just don’t care the way I do, and my customers know it.”
  • “My staff earn more money than I do.”

  • “I do everything I can to look after my staff but they walk all over me.”
  • “To be profitable we have to focus on ‘upselling’ our clients, but we just don’t seem to be very good at it.”
  • “I keep my fingers crossed every day that we don’t get too many cancellations or that we’ll have enough walk-ins.”
  • “I spend a fortune advertising the studio in the local rags, but I’m not sure it actually pays off.”
  • “I have to be on the Studio floor all day to make sure things don’t fall apart, so I can only work “on” the business at night.”
  • “I focus a lot on safety in the Studio, but I live in fear of being audited by Workcover one day.”

Click here to download my Free Guide to finding the perfect coach or mentor for you.

Running a Studio type of business can be incredibly stressful and it can feel like all you can do is react to what happens rather than pro-actively build your business. Finding and keeping the right staff is often one of the greatest challenges, industry wages are generally relatively low and hence the staff are often highly itinerant. Marketing on a tight budget and time management are also often particular challenges because of the many distractions the day brings.

“Great results require great effort and great guidance, Roland is such a guide”

(Sebastiaan de Jonge, KwikKopy Auburn)

What you can expect:

How I’ll help you build a business that stands the test of time:

  • Finding absolute clarity about the Purpose of your business and developing a comprehensive but practical business plan and marketing plan from that foundation. Know where you’re going and how you’re getting there.
  • Improving the look and feel of your business; Clients feel comfortable and trust your business is going to give them what they need.
  • Developing HR thinking and systems that make the process of hiring, engaging and keeping great staff easier. Build a great engaged team of people.
  • Implementing better bookkeeping and workshop management systems, so you know where you make money and where you lose money. Your fingers on the pulse of all the key indicators of the health of your business.
  • Strengthening sales skills throughout the business; Sales conversion rates double and triple.
  • Improving health and safety discipline and management in a practical way. Less accidents, lower premiums, less sick days.

Five Steps to Discovery

If you recognise some of those statements above and you’d like to explore how I can help you overcome some of those everyday struggles, click here to book in a free Discovery Coaching Session now as part of my Five Steps to Discovery Process, designed to help you discover and build your own Beautiful Business and Life.

More reading, books, surveys, webinars

Click here to download my Free Guide to finding the perfect coach or mentor for you.

SBP The One-Month Business Transformation Programs

Transform Your Business in a Month

How would you like to blow away the biggest hurdle you face right now?

Skip ahead to the individual program details

If you’re anything like most other small business owners (and like me when I ran my building companies), you spend a lot of your days in a state of overwhelm and feeling like you are stuck.

For many business owners those feelings originate in one major issue. One challenge above all others needs to be tackled effectively right now before you and the business can start to move forward again:

  • Maybe it’s your marketing that isn’t working and you are not getting enough new inquiries
  • Or maybe you’re not converting enough inquiries into new sales, or
  • You’re always struggling to pay the bills on time, or
  • Maybe your staff are not delivering for you, or
  • Your business plan is way out of date
  • Or you simply feel that you are drifting from job to job, client to client, without a sense of direction.

Lifting the fog

It was certainly like that for me in my days as a builder in Sydney and I believe most of us experience at least one of those challenges at some stage in our journey. When we are in the midst of such a challenge it can feel like we are surrounded by a fog through which we can see very little else.
What we need at a time like that is to fix that issue and lift the fog… Nothing else. Book a free Discovery Coaching Session with me to explore how to lift the fog.

“Roland’s keen perception has helped me get to the heart of my issues extremely quickly”.

(Rebecca Wells, Clear Horizon Coaching)

Tackle one issue at a time

If you find yourself in that situation from time to time, I want to help you. The One-Month-Business-Transformation programs are short, sharp, fun and intensive 4 week programs designed to tackle one specific business development priority in your business, in one month, and implement a series of effective and simple strategies that will start to transform that specific aspect of your business.

One Month… One Issue… Fix it now!

I will customise each program specifically to your circumstances and your business needs.

The programs consist of a Discovery session (see below) and up to 4 one-on-one 1hr coaching sessions with me via Skype, spread out over no more than one month.

The Programs:

Each of the One-Month Business Transformation Programs tackle one of the following topics (click on each one for more information):

  1. Transform Your Purpose
  2. Transform Your Business Plan
  3. Transform Your Cashflow
  4. Transform Your Marketing
  5. Transform Your Sales
  6. Transform Your Staff

Structure and investment:

All programs come with a workbook or worksheets and relevant resources and tools, such as videos, podcast stories, webinars, articles, surveys and templates.

Each of the programs will be customised to suit your business and your circumstances, we will only be working on the stuff that really matters to you.

Your investment for each of the One-Month Business Transformation Program will be between AUD $1500 and $2500 (plus GST if you are in Australia).

Free Five Step Discovery Process:

Before we engage in any of my coaching programs, I always suggest we follow my Five Steps to Discovery Process, starting with a free 30 minute Discovery Coaching session (Skype) combined with a short business discovery survey and report. You can book a Discovery Business Coaching session and Business Discovery Survey through any one of the forms of this page. In the Discovery session, we’ll get to know each other a little and I’ll get some insight into what stage you and your business are at, allowing me to tailor the next steps in the Five Steps to Discovery Process.

Read about all my business coaching programs here

Next step:

Fill in the form below to find out more or book in a Free 30 minute Discovery Session with me to explore what is right for you at this stage of your journey.

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Transform Your Purpose

A Business without True Purpose and Passion, isn’t

Why does your business exist?

What’s it on this earth for? And why would anybody care?

purpose of business Many times when I’ve asked business owners those questions, they answer with a variant of the three standards replies:

  • We deliver a great product.
  • For a great price.
  • With great customer service.

Is that maybe what you would have said?

Probably, right? But the problem is that all your competitors say the same thing (they do, believe me), and so you make it very difficult for your prospective customers to make a decision based on anything other than price, and we all know that competing on price is a dog’s game; We’d all like to stay away from competing on price if we could, right?

Read the chapter on the Purpose of your Business in the first of The Ten Truths Trilogy books for business owners.

What you can expect:

In the Transform-Your-Purpose program we find the unique answer for you and your business to the question of why your business exists, what it’s Greater Purpose is, and why anyone else would care about that. When you nail that answer, once and for all, your business and your life will never be the same again…

I promise you.

“I always leave our meetings feeling aligned, confident and positive about the direction I am heading.”

(Colin Garrett, Colin the Butcher)

Free Five Step Discovery Process:

Before we engage in any of my coaching programs, I always suggest we follow my Five Steps to Discovery Process, starting with a free 30 minute Discovery Coaching session (Skype) combined with a short business discovery survey and report. You can book a Discovery Business Coaching session and Business Discovery Survey through any one of the forms of this page. In the Discovery session, we’ll get to know each other a little and I’ll get some insight into what stage you and your business are at, allowing me to tailor the next steps in the Five Steps to Discovery Process.

Next step:

Fill in the form below to find out more or book in a Free 30 minute Discovery Session with me to explore what is right for you at this stage of your journey.

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Transform your Business Plan

A business without a plan achieves everything in it

plan We all know we should have a business plan, all the business gurus, all the business books, our accountants and even aunt Sally have told us so for years… Or maybe you actually did write a business plan a couple of years ago, but you haven’t looked at the thing for over a year and it’s gathering dust in the bottom of a filing cabinet somewhere.

So how do we write a business plan that actually works, a business plan that functions as a tool for the development of our businesses, a business plan that makes a difference.

What you can expect:

In the Transform-Your-Business-Plan program you get to understand how to write a business plan that transforms your business, and depending on your circumstances you’ll either create your first ever living business plan or get well under way to creating one, in a great position to complete it and implement it in your business.

Read the chapter about business planning in the first of The Ten Truths Trilogy business books.

Creating a business plan that works for your business is the first step to transforming your business and your life,

I promise you

“I implemented a range of enormous changes in my business and in my life.”

(Dave Scott, Invenco)

Free Five Step Discovery Process:

Before we engage in any of my coaching programs, I always suggest we follow my Five Steps to Discovery Process, starting with a free 30 minute Discovery Coaching session (Skype) combined with a short business discovery survey and report. You can book a Discovery Business Coaching session and Business Discovery Survey through any one of the forms of this page. In the Discovery session, we’ll get to know each other a little and I’ll get some insight into what stage you and your business are at, allowing me to tailor the next steps in the Five Steps to Discovery Process.

Next step:

Fill in the form below to find out more or book in a Free 30 minute Discovery Session with me to explore what is right for you at this stage of your journey.

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Transform Your Cashflow

A business that doesn’t make Profit and generate Cash is a hobby

cat Many times have I spoken to business owners who tell me they are confused about the fact that they make profit, but they don’t know where the money is. In my days as a builder I also saw lots of business owners get into trouble, because they thought that because they had lots of money in the bank, they must be doing alright.

The fact is that the connection between profit and cash is a loose one generally speaking, unless your business operates entirely on a cash on delivery basis, and very few businesses are.

To build a fun business you simply must keep your eyes on 4 things:

  1. Sales
  2. Production
  3. Invoicing
  4. Collections

Drop your attention from any one of those 4 factors and as sure as God made little apples, you’ll get into trouble.

Read the chapter about financial management in the first of The Ten Truths Trilogy business books.

What you can expect:

In the Transform-Your-Cash-Flow program you’ll learn how to measure those 4 factors. You’ll also learn which one of the four is the most important and how to watch it and manage it like a hawk.

To build a business that is Fun and that sustains you for years to come you have to be all over those 4 factors, like a rash…

I promise you

“Roland helped me focus on the fundamentals and that has now given me peace of mind and control over my business.”

(Brad Chapman, BIC construction)

Free Five Step Discovery Process:

Before we engage in any of my coaching programs, I always suggest we follow my Five Steps to Discovery Process, starting with a free 30 minute Discovery Coaching session (Skype) combined with a short business discovery survey and report. You can book a Discovery Business Coaching session and Business Discovery Survey through any one of the forms of this page. In the Discovery session, we’ll get to know each other a little and I’ll get some insight into what stage you and your business are at, allowing me to tailor the next steps in the Five Steps to Discovery Process.

Next step:

Fill in the form below to find out more or book in a Free 30 minute Discovery Session with me to explore what is right for you at this stage of your journey.

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Transform Your Marketing

Marketing is everything and everything is marketing

markeing stand out from the crowd Most of us think of marketing in terms of advertising, and doing social media, sponsoring the local under 10’s footy team or going networking at the local chamber of commerce.

And all of those things fall in the marketing camp, no doubt. But marketing is so much more. The price you charge for your product is a marketing decision. How you answer the phones in your business is about marketing and so is the wording you use on the reminder letters your accounts receivable person sends out to your customers.

Everything you do and every decision you take in your business has a marketing angle to it. In fact if there is anything you do in your business that doesn’t have a marketing angle associated with it you could argue you shouldn’t be doing it at all. The Granddaddy of all the 20th century business gurus, Peter Drucker, used to say that the the purpose of business is to get and keep a customer, so anything that doesn’t contribute to doing that, doesn’t belong in your business. Does that sound a bit extreme? Maybe, but let’s find out what it means for your business.

Read the chapter about marketing in the first of The Ten Truths Trilogy business books.

What you can expect:

In the Transform-Your-Marketing program we’ll examine the opportunities in your business to improve your marketing so that you’ll start to bring more customers through your doors.

To build a business that is Fun and that sustains you for years to come, you have to learn to think about marketing in everything you do…

I promise you.

“Roland forced me to address the hard issues and in doing so, I have made changes which have saved me over $50,000 per year.”

(James France, Vanguard)

Free Five Step Discovery Process:

Before we engage in any of my coaching programs, I always suggest we follow my Five Steps to Discovery Process, starting with a free 30 minute Discovery Coaching session (Skype) combined with a short business discovery survey and report. You can book a Discovery Business Coaching session and Business Discovery Survey through any one of the forms of this page. In the Discovery session, we’ll get to know each other a little and I’ll get some insight into what stage you and your business are at, allowing me to tailor the next steps in the Five Steps to Discovery Process.

Next step:

Fill in the form below to find out more or book in a Free 30 minute Discovery Session with me to explore what is right for you at this stage of your journey.

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Transform Your Sales

Nothing happens until we sell something

sales is hard girl selling Without sales there are no customers, without customers there is no income and without income there is no business. It truly doesn’t matter how gorgeous your website looks, how well your apple peeler works or how silently your IT systems are humming along in the background. Business can not exist without sales.

But sales can be hard. There are some people for whom sales comes easily, but you may not be one of those people. The temptation for many small business owners is to believe that if we deliver good enough products or services, the customers will somehow flock to our doors. But the customers rarely will cue up  for our stuff the way they do for the latest Iphone. Somehow we have to get our stuff in front of enough of the right people and then we have to make it so attractive to buy from us that they’ll do so with a smile

Read the chapter about sales in the first of The Ten Truths Trilogy business books.

What you can expect:

In the Transform-Your-Sales Program we’ll look at the opportunities in your business to make sales much easier for you and your business, so that you’ll convert a greater percentage of the people that walk through your doors into paying customers.

To build a business that is Fun and that sustains you for years to come, you must get good at sales…

I promise you

“Working with Roland, was the most productive time I have ever dedicated to me and my business.”

(Anna Field, Paddington Beauty Room)

Free Five Step Discovery Process:

Before we engage in any of my coaching programs, I always suggest we follow my Five Steps to Discovery Process, starting with a free 30 minute Discovery Coaching session (Skype) combined with a short business discovery survey and report. You can book a Discovery Business Coaching session and Business Discovery Survey through any one of the forms of this page. In the Discovery session, we’ll get to know each other a little and I’ll get some insight into what stage you and your business are at, allowing me to tailor the next steps in the Five Steps to Discovery Process.

Next step:

Fill in the form below to find out more or book in a Free 30 minute Discovery Session with me to explore what is right for you at this stage of your journey.

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Transform Your Staff

A fun business hires the brightest and keeps the brightest

the right people on the bus The Right people on the bus,
in the right seats,
facing the Right direction.

An old business mentor of mine used to say: “You could have such a great business if it wasn’t for the staff”, and famous business author Michael Gerber said in The E-Myth: “It’s impossible to manage people, because people actively resist being managed and they are unpredictable, only systems can be managed”.

I’m not sure that I entirely agree with Michael Gerber, but he had a point. People complicate things. It’s much easier to manage an office after hours, when everyone else has gone home. But the nature of business is that it’s with people that business creates value. It’s the combined effort and creativity and knowledge of the people of the business, that allow a business to make profit and grow and develop.

But all people are not created equal, some are definitely more equal than others, and some start out looking really good, but half a year down the track we’re not so sure anymore. Maybe that’s even a pattern that seems to repeat itself a lot in your business?

So how do we go about finding the right people and once we have them how do we keep them engaged?

Read the chapter about staff in the first of The Ten Truths Trilogy business books.

What you can expect:

In the Transform-Your-Staff Program we’ll look at the opportunities in your business for finding and keeping the right people and maximising the opportunities we have to get our people to do great work.

To build a business that is Fun and that sustains you for years to come, you must have the right people on the bus, and facing in the right direction…

I promise you

“Roland has created a simple, effective, and repeatable process that makes his coaching strategy work.”

(Wendy Lloyd Curley, WLC Enterprises).

Free Five Step Discovery Process:

Before we engage in any of my coaching programs, I always suggest we follow my Five Steps to Discovery Process, starting with a free 30 minute Discovery Coaching session (Skype) combined with a short business discovery survey and report. You can book a Discovery Business Coaching session and Business Discovery Survey through any one of the forms of this page. In the Discovery session, we’ll get to know each other a little and I’ll get some insight into what stage you and your business are at, allowing me to tailor the next steps in the Five Steps to Discovery Process.

Next step:

Fill in the form below to find out more or book in a Free 30 minute Discovery Session with me to explore what is right for you at this stage of your journey.

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AY YOU, The Small Business Owner

Who are you?

How will you know if you and I are the right fit to design and build your Beautiful Business and Life together?

Good question, Glad you asked

Watch this quick video in which I explain a bit more about the kind of people who enjoy working with me and who get most benefit from from engaging me.

There are many common challenges all of us business owners face from time when developing our small businesses. You can read about some of those common challenges below and you can read and watch a series of real life stories from my clients in their own words here. But there are also many issues I see, that are unique to specific industries and professions. If you are in one of the industries or professions below, you might like to read more about the things that bedevil you in your business on a daily basis.

“Having a coach like Roland who actually cares about you and your business is a great experience. I am well on my way to building a Beautiful Business and Life!”

(Brad Chapman BIC Construction)

Besides the specific industry groups below I also specialise in Husband and Wife operated businesses. Family business such as those can be enormously rewarding in many ways but they present their own set of special challenges. Read about when couples become business partners here and take the “Beyoncé and Jay-Z Family Business Survey” on the same page.

Skip ahead to the special industry pages:

overwhelm and stress in business

Does this look like you?

Nearly all of my clients have the following things in common:

  • You started the business, because you are great at what you do… You decided some time ago that you are simply too good at your trade, profession or skill to spend the rest of your life doing it for someone else.
  • You’ve been going for a little while, probably 2 years or more.
  • You’ve developed the business to somewhere between 2 to 20 employees.
  • You are passionate about your business and you are proud of what you’ve achieved so far.

“Roland helped me manage my business so that it flows and I’m no longer a slave to it.”

(Geoff Anderson, Sonic Sight)

Click here to download my Free Guide to finding the perfect coach or mentor for you.

confused stressed overwhelmed lost

And do you recognise this picture?

And most of my clients would recognise much of this picture:

  • Business growth and development has slowed down or stopped altogether, and that frustrates you.
  • You have started to feel that running your business is a lot like playing a game of “Whack the Mole” you never what is going to come up next and where, and you simply don’t get around to the stuff you know you should focus on.
  • You feel overwhelmed a lot because there are simply too many business development priorities screaming for you attention every day (Marketing, Staff, Planning, Systems, Finances, KPIs, Leadership, Innovation, etc) and you don’t have the time, you don’t know where to focus next and you don’t feel all that confident in those business development areas anyway.
  • You seem to spend more time managing crises and extinguishing brush fires than anything else in your business.
  • You’re the first one in the door in the morning, the last one out the door at night and you have to catch up on emails and admin after you’ve put the kids to bed.
  • Business just isn’t as much fun as it used to be.

Five Steps to Discovery

If you recognise some of those statements above and you’d like to explore how I can help you overcome some of those everyday struggles, click here to book in a free Discovery Coaching Session now as part of my Five Steps to Discovery Process, designed to help you discover and build your own Beautiful Business and Life.

More reading, books, surveys, webinars

Click here to download my Free Guide to finding the perfect coach or mentor for you.

SBP Business – Life Coaching Programs

All of my Business-Life Coaching

programs designed to support you to

build your unique beautiful business

You weren't  actually planning to build it all on your own, were you?

Jump ahead to the programs here

Being in and around small business for the past 30+ years, I’ve come to understand the value of Business – Life Coaching and mentoring, because I have learnt two things:

  1. That many small business owners often feel overwhelmed and stuck in their daily lives as entrepreneurs. (More about overwhelm and personal wellbeing for small business owners here)
  2. That the most effective way out of that overwhelm is to find the right external advice, guidance, mentoring, or coaching. It doesn’t matter what name you give it, what it comes down to is: Asking for Help

My own experience as the owner of a building company in Sydney for 20 years was exactly like that and I’ve seen the same patterns repeated over and over with most of the small business owners I’ve met. The only sure fire way to step out of overwhelm, get unstuck and start moving forward again as energetically and positively as you did in the early years in your business, is to stop trying to do it all yourself.

Because you can’t do it without external advice and help, trust me on that. (More about the different forms of business support, advice and guidance here)

It takes a village

No business owner who ever built a Beautiful Business and Life, did it on their own. Successful entrepreneurs know it takes a village, and they look for the best advisers, mentors, and coaches they can find. For example you can read the story of one of my most successful clients here.

Fun in Business All of my Business – Life Coaching, mentoring, webinar and workshop programs below are designed specifically for small business owners who do find themselves overwhelmed and stressed in their business. They’re designed for people who want to start Having more Fun in Business again. The programs are aimed at helping business owners discover what their own unique Beautiful Business and Life could really look like and then to help them build it.

It's difficult to decide: Free Five Steps to Discovery Process

My business coaching and mentoring programs are listed below with links to more information. But I know it can be difficult to decide what kind of support and guidance you really need at this stage on your journey as a business owner, just from reading a few pages on a website.

Because of that I suggest we follow my Free Five Steps to Discovery Process before you make any decisions about how or when to engage with me, starting with a free 30 minute Discovery Coaching session (Skype) combined with a short business discovery survey and report.

Next Steps

You can book a Discovery Business Coaching session and Business Discovery Survey through any one of the forms of this page. In the Discovery session, we’ll get to know each other a little and I’ll will ask you a thousand questions to get a good understanding of where you are in your business and life, what your challenges and opportunities are and how I can best support you, allowing me to tailor the next steps in the Five Steps to Discovery Process.

The Coaching Programs

These are my different coaching programs, click to read more or book an initial session:

“Having Roland’s support and guidance is like being infused with 20 years’ experience in six months”.

(Dan Kordiak, DynaFix)

Further reading and resources about business coaching and getting external advice:

One-Month Business Transformation

Business coaching programs, mentoring, advice, guidance. Australia business transformation

How would it be to blow away one big hurdle first?

Click here for the Full One-Month-Transformation page

Summary: What’s it all about:

The one Month business transformation programs are short sharp, intense business coaching programs designed to tackle one specific issue in your business, find the clarity and focus you need and implement a series of effective and simple strategies that will transform that aspect of your business.

The Transformation programs consist of up to 4 business coaching sessions of between 1 and 2 hrs each via Skype, spread out over one month. Read about all of the one-month transformation programs here.

“I wanted to find out ways of reshaping my company to enjoy my work more and get back to doing the things that made me choose my vocation in the first place. Roland helped me do this and has re-energised me and my company.”

(Michael Hill, Lightwell)

Why it’s important for you:

At any one time in your business there may be one challenge above all others that needs to be tackled effectively right now before you and the business can start to move forward again:

  • Maybe it’s your marketing that isn’t working and you are not getting enough new inquiries,
  • Or maybe you’re not converting enough inquiries into new sales, or
  • You’re always struggling to pay the bills on time, or
  • Maybe your staff are not delivering for you, or
  • Your business plan is way out of date
  • Or you simply feel that you are drifting from job to job, client to client, without a sense of direction.

Most of us experience at least one of those challenges at some stage in our journey. And when we are in the midst of such a challenge it can be like a fog through which we can see very little else. Is that true for you at the moment? And what is the issue that causes the fog for you?

What you can expect from the program:

Before we even start a One-Month Program, I will help you decide which is the challenge that keeps you awake most, the issue that must be tackled before you can start to look for the horizon again (see the “Discovery Session” below). I will then customise the program to make sure we address that issue in the most effective way possible.

Then we’ll work together intensively for a month to bring about a real change in this aspect of your business. At the end of the month, you will feel a great sense of relief; The fog has lifted and you can start to see the horizon again, and you’ll not be kept awake at night any longer by that issue.

Free Five Step Discovery Process:

Before we engage in any of my coaching programs, I always suggest we follow my Five Steps to Discovery Process, starting with a free 30 minute Discovery Coaching session (Skype) combined with a short business discovery survey and report. You can book a Discovery Business Coaching session and Business Discovery Survey through any one of the forms of this page. In the Discovery session, we’ll get to know each other a little and I’ll get some insight into what stage you and your business are at, allowing me to tailor the next steps in the Five Steps to Discovery Process.

Next step:

Fill in the form below to book a free Discovery Business Coaching Session with me, or go to the One-Month-Transformation page for more information.

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The Fun in Business Intensive

Business coaching programs, mentoring, advice, guidance. Australia

Are you ready for the adventure of a life time?

Click here for the full Fun in Business Intensive page

Summary: What’s it all about:

The New Perspectives Fun in Business Intensive is a transformative 6 to 12 month business coaching, mentoring and leadership development program designed for individual small business owners and also especially husband and wife business partners (read more about husband and wife family business owners here), who want to change and Build a Beautiful Business and Life and who are ready to get stuck into doing so now.

The business coaching program combines Visioning, Goalsetting, Planning, Strategy, Accountability, Support, Guidance, Brainstorming and Advice with Coaching and Mentoring methodologies and resources that simply work. More about the Fun in Business intensive here

Further reading about why Fun is the opposite of Overwhelm

More about overwhelm and getting unstuck

Why it’s important for you:

Change happens on journeys. Nothing ever happened in the safety of the harbour. To change our business and our life we have to get out onto the ocean and set sail for the horizon and above all, we can’t ever come back.

When you are ready to change your business and your life, I’d love to come on the journey with you. I will help you set a course, and adjust the course when required. I’ll keep you focused on the course and I’ll guide and teach you how to keep the ship safe and heading in the right direction. I’ll warn you when there’s a storm or a reef coming and I’ll make sure that you know when to row and row hard and when to let the wind take you along for a while.

What you can expect:

The Fun in Business Intensive is not for the faint hearted. The structure of the “Intensive” ensures that we will tackle the big issues, all the big rocks that have blocked your way to the business you dream of will be blown away or we’ll find a way around them; The program is called “The Intensive” because it is the most intensive one-on-one business coaching and mentoring program you can engage with while also running your business at the same time. It’s is full on and it has made grown men cry… But it works, every time.

Coming on the Journey with me in the Fun in Business Intensive will truly change your business and your life for ever.

I promise you

Free Five Step Discovery Process:

Before we engage in any of my coaching programs, I always suggest we follow my Five Steps to Discovery Process, starting with a free 30 minute Discovery Coaching session (Skype) combined with a short business discovery survey and report. You can book a Discovery Business Coaching session and Business Discovery Survey through any one of the forms of this page. In the Discovery session, we’ll get to know each other a little and I’ll get some insight into what stage you and your business are at, allowing me to tailor the next steps in the Five Steps to Discovery Process.

Next step:

Fill in the form below to book a free Discovery Business Coaching Session with me, or go to the Fun in Business webpage for more information.

“I can’t recommend Roland enough to any business owner who wants to grow their business strongly, they will benefit enormously from his ongoing advice and support.”

(Michael Nelson, Scissors, Paper, Rock)

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Brainstorming and sounding board

brainstorming What’s it all about?

Sometimes you need to know you can pick up the phone to someone you trust, because you need a sounding board, some independent input, a sense check, some advice or simply someone to vent your frustration on, allowing you to move on again.

I provide those functions for a number of small business owners, either on an ad hoc basis, when we book in an hour or more and I get you to think about a specific question to focus on in our session, or on an ongoing retainer basis.

Free Five Step Discovery Process:

Before we engage in any of my coaching programs, I always suggest we follow my Five Steps to Discovery Process, starting with a free 30 minute Discovery Coaching session (Skype) combined with a short business discovery survey and report. You can book a Discovery Business Coaching session and Business Discovery Survey through any one of the forms of this page. In the Discovery session, we’ll get to know each other a little and I’ll get some insight into what stage you and your business are at, allowing me to tailor the next steps in the Five Steps to Discovery Process.

Next step:

Fill in the form below to book a free Discovery Business Coaching Session with me.

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Small Business Masterminds™ webinars

Business coaching programs, mentoring, advice, guidance. Australia

Click here for the full Masterminds page

Summary: What’s it all about:

Each of the Small Business Masterminds Foundation Webinars covers one of “The Truths” as featured in “The Ten Truths Trilogy” business books. The webinars are interactive and fast paced. Lots of valuable insights and resources will lead you to great clarity and insight and you’ll walk away with one or more simple practical steps that will start to change your business and your life. Watch any of the recorded Mastermind webinars here

Why it’s important for you:

The Small Business Masterminds Foundation webinars are free and the webinars will help you move past your key challenges in developing your business.

You will walk away with clarity, insight and focus and you’ll be able to implement one or more simple practical actions that will start to move you past your challenges in developing your business.

There are varying topics such as:

  1. The Purpose of Business
  2. Business Planning
  3. Keeping your finger on the Pulse of your business
  4. Time Management
  5. Why Fun is all that matters in business
  6. Sales,
  7. Marketing
  8. Continuous improvement
  9. Leadership
Next step:

Follow this link to read about this month’s webinar and book in. The Small Business Masterminds Foundation webinars are always free to allow you to check out how my Fun in business programs can change your life.

“In the brief 6 month period it took to complete Roland’s ‘Fun in business intensive for Small Business’ we transformed a small, work from home, Architecture practice into a beautiful new expanded vibrant business.”

(Mathew Stubbs, Stubbs Design Tribe)

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The Business Growth Clubs

Note: Growth Clubs are run by request by a minimum of 8 small business owners

The Business Growth Clubs Program is designed to provide small business owners with a true advisory board for their business.

Why it’s important to you:

Most small business owners feel overwhelmed and alone from time to time. There isn’t anybody to brainstorm and share stuff with. The Small Business Boards are small groups (max 6) of small business owners who commit to support each other and hold each other accountable  and come together for that purpose once a month.

Next step:
If you think you’d like to have a Board of your peers to support you and to hold you accountable to your Goals every month, follow this link to find out more

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Custom workshops and webinars

Note: On request, by application

I deliver customised powerful business development workshops and webinars on many topics from Fun in Business and Purpose to time management and Leadership to groups small business owners in various industries.

The workshops can and will be tailored to your needs.

More information here

“For the first time in 8 years I have been able to take a mid year holiday”.

(Andrew Kitchen, Lobster Software)

ARR About Roland Hanekroot, Small Business-Life Coach

Roland Hanekroot, Business-Life

Coach for small business owners

What's possible for your Beautiful Business and Life?

Download my Free Guide to finding the perfect coach for you and your business.

Pleased to meet you, I am Roland Hanekroot, the owner and founder of  New Perspectives Business Coaching. I am a Business – Life Coach, Mentor and Guide. I am also the author of “The Ten Truths Trilogy, Business books for people who don’t read business books (but should)”. You can download the books for free from my general download page here

This is how I help my clients:

I help people design their own unique Beautiful Business and Life and then I help them build it.

Are you at all curious about what’s possible for your business and your life, and how I might help you build it? If you are, I suggest you have a look at some of the links below.

Would you like to know more?

My background in business and life

I have come to Business and Life Coaching from a small to medium business background. I have some 20 years experience as the founder and CEO of two successful businesses in the building and construction industry. I was originally trained as a Journalist in Holland and worked for a national daily newspaper in Amsterdam.

I came to Australia in 1984 and started a carpentry business and later two different building companies. I have also worked and lived in Greece, the Caribbean, England, and Italy. At different times I have worked as an IT and network administrator, a taxi driver and charter boat captain.

Download my Free Guide to finding the perfect coach for you and your business.

After selling my building company in Sydney in 2004, I founded New Perspectives on my background and experience in small business together with study and training in business management, coaching, mentoring, counselling, as well as my varied life experience. 

  • I am a certified RCC level 3 Coach with Results Coaching Systems and have carried out extensive further advanced coach training with Results and other organisations, in the areas of executive, business and team coaching and specialised coaching tools and models.
  • I am trained and certified in NLP, Neuro Semantics, Crisis counselling, as well as Solution Focused Brief Coaching.
  • I hold a Certificate IV in Workplace Training and Assessment (TAA)
  • I am a certified Small Business Counsellor (APEC).

The result of all of the above is that I have developed my own unique approach to business support and guidance, and that since 2004 I have helped close to two hundred business owners discover what their own unique Beautiful Business and Life could look like and I’ve helped them build it.

How about the best of three worlds?

I have combined my background and training as a small business owner and manager with my training and experience in coaching, training and related disciplines. In other words, I wear three hats, which means I am able to offer my clients the best of three worlds; Business Coaching, Life Coaching and Small Business Mentoring. The outcome of the adventures my clients and I go on is nearly always life changing, as you can read from my many testimonials here.

Year-round I live and work in three places in the world: The inner city of Sydney in NSW Australia, Launceston in Tasmania Australia and The Hague in Holland. Because I work mostly via Skype and other video link systems, my clients come from all over the world.

Download my Free Guide to finding the perfect coach for you and your business.