The key step to take control of your business and your life

How do I take control of my business

how do I take control of my business

Bang crash! Watch out! Duck! Hang on! Oh no! Here we go again!

My life as a business owner feels like a roller coaster ride, I’m hanging on for dear life half the time… How can I slow it all down a bit and take control of my business and my life?

Running your own business can feel like a constant juggling act and most of the time, all you do is hold on for the ride and try to make sure you duck at the right time.

But it doesn’t have to be like that. Running your own business is never something you should because you want to have an easy life, because it’s never going to be easy. But you can make sure the business works for you rather than the other way round.

The Big Question of Small Business

It all starts with this question, The Big Question of Small Business:

Why does your business exist and why would anybody care?

Most business owners can’t answer that question clearly, in a single power sentence. And if you can’t answer that question, there is one really important thing you can never do, with confidence and clarity, and that is to say NO.

Saying NO is probably the one, most important thing that you have to learn to be able to do well in your business in order to to get off the roller coaster and to take control.

I’ll give you an example from my own experience that happened to me only last week.

That question, the Big Question I talk about above: Why does your business exist? My answer to it is this:

I help small business owners feel great about themselves and about their business, by helping them discover and build their own unique Beautiful Business and Life

That’s what I get up to do, each and every morning.

So last week I received an email from the health and wellbeing officer of one of the Big Four Banks here in Sydney.  This person is running a personal wellness program for the entire staff of the bank in Sydney and she was looking for a coach to be involved with the program. The opportunity was enormous. This bank employs thousands, if not tens of thousands of people in Sydney alone and being offered a sponsored opportunity to get in front of all those employees is incredible… For the right person.

I wasn’t the right person for the job

And there’s the rub. I’m not the right person for the an opportunity. I work with small business owners, not with employees in the corporate world. Now I’m sure I could have done something for this wellbeing officer and made it work and I would have done a good job, I have no doubt about that, but I actually know someone who is much better equiped to take on this project. She specialises in working with employees in the corporate world to help them feel better about themselves and advance in their careers. So I thanked the Wellbeing officer and I introduced her to my friend and two days later, my friend had signed up the gig. There’s a good chance that this is the best gig my friend has landed in years and I am absolutely sure she’ll lay them in the isles… She’s brilliant at this kind of thing.

I didn’t get the gig, I won’t make any money from the gig, but I also didn’t get the stress from doing something that wasn’t absolutely in my area of expertise. I’ve learnt over the years, that I’m really good at some things and not others, and I need to stick with those. My friend is really excited and will have a lot of fun with the project, probably make a lot of money and do really well. What’s more, she’s super motivated to return the favour and I have no doubt something will come my way at some stage that’s right up my alley.

Learning what to say No to, and do it in such a way that means everybody is happy is absolutely a core skill if want to get off the roller coaster and take control of your business.

So: Why does your business exist, and Why would anybody care about that?

I’d love to hear, drop me a line.

Cheers,

Roland Hanekroot

Read more:

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How to make money in an architecture or design practice

business vehcile change make more money architecture design

A great business-vehicle with a great driver and lots of fuel in the tank allows you to create more great work.

In the past 15 years as a Business-Life Coach I’ve worked with many architects and designers of all types. Design practices and studios are a special kind of business with special challenges around making money and growing. I’m not entirely sure why that is, but I think it has something to do with the design side of things.

Architects have a profession and a set of skills and their business is often built around that set of skills. In that, they are no different than plumbers, mechanics, bookkeepers and lawyers. Their businesses also rest on a set of specific skills and both sell their expertise to their clients. But architects (and designers) often have a passion for their profession that goes deeper. For many architects, architecture is a calling for them. Architects and designers often want to leave their mark on the world with their work. They live for their art as it were and the commercial demands of business can sometimes feel like they are at odds with their art. Making money as an architect is often considered suspect.


Vincent and Pablo

But it doesn’t have to be that way. Of course, we all know the examples of artists who died in poverty and obscurity only to achieve fame and fortune after their death (Vincent van Gogh for example). But equally there are many examples of  artists who created great art, left a mark and were commercially successful in their lifetime (Think of the greats of the Italian renaissance or Pablo Picasso in more recent times). Great art doesn’t have to be created in poverty, and nor does great architecture and design.

I like to remind my clients that making money is never the point of business, whether the business is a plumbing business or an architect practice. A business must make money, and generate good cash flow, otherwise it’s a hobby. But the reason it must make money is so that it can achieve it’s Mission… So that it can make good on it’s Purpose in this world.

No future

I recently worked with a client who is an architect. He employs 4 staff who are all architects or interior designers. The business has only just scraped by for a few years now. The practice creates great work and my client is excited about the potential for making his mark on the world of architecture in the future. But he has only just been making ends meet for the past few years. As a consequence he pays himself very little, less than his staff even, and worse, he may well lose some of the staff he loves so dearly in the future, because there is not enough opportunity in the practice for them to develop and grow professionally. My client feels caught in a dilemma. Focusing on making money and growing the business, he believes, means the work will suffer, and he can’t allow that to happen. Hence the needs of the business come second.

I told my client to think of business as a vehicle. The point of a vehicle is to take us from A to B. But the vehicle can only perform that function, if it’s in good state of repair, if it’s filled up with fuel and if the driver knows how to operate the vehicle safely.

Fuel in the tank

Business is just like that. The point of my client’s business-vehicle is to allow him to deliver great architecture for his clients and to make his mark on the world of architecture in general. In order for his vehicle to be able to do so effectively, it needs to be healthy, in a good state of repair, he needs to be a good driver and it needs fuel in the tank.  Money is the fuel of business and my client needs to learn what it takes to be a good driver, a good business owner in other words.

The demands of business do not have to be in conflict with what you’re passionate about at all. It is perfectly possible to create great architecture, and beautiful design, while making making great profits and building a healthy growing sustainable business at the same time. As a matter of fact, a healthy profitable business allows you to create great art, if you let it… I promise you.

Read more:

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How much should I pay myself in my business?

pay myself business owner

how much should I pay myself as the business owner

Why it matters what you pay yourself as the business owner.

Business owners often don’t pay themselves at all, but just draw money out of the business account when they need it. At the end of the year, the accountant adds up all the “draws” and books it to something appropriate in the balance sheet to make the Tax Department happy and it’s all good. Sp why does it matter how much you pay yourself, why should you pay yourself at all and how much should you get paid?

Clearly, a big factor in how much profit your business makes and whether or not the business has the cash to pay it’s bills is how much money you draw out of the business at any one time. If your business turns over half a million dollars and you have 4 employees and an office and you pull out $200K yourself every year there may not be enough money left to pay for Cost of Sales, staff wages and overheads (or tax, for that matter), and if you pull out nothing at all, it might look like your business is enormously profitable. Your wages, drawings or dividends are a significant factor influencing the health of the company.

So wat’s wrong with letting your drawings depend on whether there’s enough money in the bank to pull some out?

As I’ve said many times elsewhere:

If your business doesn’t make profit, it’s a hobby.

A healthy small business ought to make somewhere north of 5% net profit before tax, every year. I generally advise my clients to aim around 10% as a guideline. (10% of revenue… so for every $100 in sales, the business ends up with $10 of net profit). There is no golden rule about this number, but it’s a useful guideline in most cases.

Net profit is the money that’s left after all costs of the business have been paid, and you, the owner of the business are absolutely one of the business’ costs, a major one at that. And you rightly should be a cost to the business, just like the electricity and the rent and the mobile phone bills and the staff. Without you the business can’t function. You are the CEO and general manager, the head sales person, the chief cook as well as the bottle washer. In any other business, all those people would need to be paid and probably quite highly, and so should you. If you do not pay yourself a proper wage, you’re not professional and nor is your business.

Dribs and Drabs for the boss

I recently started working with a client in an architecture business. The client has 4 staff plus himself and he pays his staff and all his other costs, but he only gets paid in dribs and drabs when there’s money available. He showed me his P&L and proudly pointed to the net profit his business made last year. But when I asked him how much the business was paying him, it turned out that he just drew out some money every now and then and that his drawings didn’t show up in the P&L. In effect, if he were to pay himself as much as his lowest paid staff member, he would have made a loss last year. In other words:

My client wasn’t running a business at all, he was running a hobby.

My client has now implemented a weekly minimal wage for himself, run through the books as a wage, showing as a wage in the overheads and we’ve updated his business targets to be in line with the new reality. The business is not out of the woods yet, but there is a new air of professionality in the practice and my clients is learning to think like a business owner rather than a hobbyist.

How much then?

The second question therefore is: How much should I pay myself?

Again, it may seem that there is a certain arbitrariness to this question. But the answer is actually quite straightforward:

You should pay yourself as much as it would cost you to pay someone else to take over from you.

Assume you want to go on sabbatical for a year and bring in a CEO to run the business for you… Doing everything you do for the business now… What would that cost? $80K, $100K, $120K? Whatever the answer to that question is, that’s what you ought to pay yourself.

This may well be unachievable right now, (it is for my client… He can only manage about $60K right now), but it’s certainly something you should work towards over the next year or so. It will put the business on an entirely different footing and every time I introduce this discipline with my clients, the business starts to change completely… guaranteed.

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Ten simple strategies to make more money in your business (plus a bonus)

10 simple things to make more money in your business

10 simple things to make more money in your business

Making money in your business isn’t rocket science, it’s all about the basics

Making more money in your business isn’t rocket science. If you spend less than you earn, you’ll end up with more money in your bank account. Even Donald Trump knows that (although…).

I know I know I know… Business finance doesn’t operate like a simple household budget, you  may need to borrow investment funds, finance your cashflow, obtain working capital, factor your invoices… Banks and investors exist for a reason, but even so, in the end, to make more money in your small business, you need to generate more profit (margin) and spend less cash than you pull in.

So here are the Ten Key Strategies to Make More Money in your small business. Look at each of the strategies in turn, and set aside time in your diary over the next months to implement the actions I suggest for each one and I absolutely guarantee you’ll make a lot more money this year than you did last year.

I’ve also written in great detail about making money in your business here

Jump ahead to each strategy:

  1. Little pebbles Big ripples
  2. Being the most expensive
  3. Collect Collect Collect
  4. Discounting is for dogs
  5. Delegate Delegate Delegate
  6. It’s Gross
  7. Specialise Specialise Specialise
  8. Vilfredo Pareto
  9. Systemise Systemise Systemise
  10. Do you want fries with that?
  11. Bonus

1) Little pebbles big ripples

Someone showed me this strategy early in my years as a business coach, and I still wish now that I’d come across it in the early days of my life as a business owner. Have a look at the PDF you can download with this link here. It shows that if you make an overal improvement of only 5% across your business, your actual profits will double. It seems like a magic trick, but it isn’t. It works, always. If you make a 5% improvement in revenue, a 5% reduction in Cost Of Sales and a 5% reduction in your overheads, your profits will double. Try it out, stick your own numbers in the little table and see what happens… Try 2% or 1% and see what enormous impact even such small improvements have.

Go ahead and do this today:

Pull out your P&L for the past 6 months or a year and work your way through it from top to bottom… How can you make a really small improvement across the board in your business in the coming year?

2) Someone has to be the most expensive, it might as well be you

Recently I worked with an artist, a sculptor. She was getting ready for a group exhibition at a prestigious gallery where she was showing 4 pieces of her work. At a group exhibition like that, there’s a lot of art vying for attention and it can be hard to be noticed. We talked about how to stand out from the other 8 exhibitors and I suggested to her to double her prices, or rather, to aim to have the most expensive pieces of work in the room. If your pieces are the most expensive in the room, you can be sure that people are going to take note. Anybody who has ever opened an exhibition catalogue, has quickly run their eye past the prices, at the cheapest and especially at the most expensive pieces, and they’ve gone and had a look at the expensive ones, guaranteed. And a journalist who comes to covers the exhibition opening for the newspaper does so too. Being the most expensive sends all kinds of marketing signals about quality and specialness.

My client swallowed, took a deep breath, and doubled her prices. She did turn out to be the most expensive “in show”… And she did sell one of her pieces… For twice as much money as she’s ever made before… Nice one.

Go ahead and do this today:

Have a look at your prices… Why couldn’t you be the most expensive? Is there actually a good reason to be cheaper than the competition? Is your stuff worth less? No, I didn’t think so… So let’s get your prices up… Starting next week.

3) Collect Collect Collect

It doesn’t matter how much profit you make, if the cash doesn’t end up in your bank account. Money that’s not accessible to you is worthless. Many business owners make the mistakes of invoicing late, not setting payment terms, or setting lax ones and not enforcing whatever payment terms they do have. A very large percentage of businesses that struggle or go broke, do so, not because they’re unprofitable, but because they don’t collect their cash in time and run out of money. Cash flow stress is especially problematic in growing service based businesses. I’ve written in much more detail about cash flow and collecting here. I often tell my clients that if they allow their customers to pay late, they’ve suddenly become a bank and as bankers, they suck.  As with so many things in business, the first thing to do is to design a system, a collections system, and then, enforce it, religiously.

Go ahead and do this today:

Run a report in your bookkeeping system called the Aged Debtors report and have a look at who owes you outside of your trading terms. Starting with the low hanging fruit, pick up the phone and simply ask this question: “Hi there mr customer, I just noticed that you owe us $12,536.24 and that this amount is overdue. Could you let me know by what day we can expect payment? Next week Wednesday? Thank you, that would be great, have nice week.”

Whatever date the customer promises to pay his bill, make a note on the following date in your diary. On this date, check if the payment has been made and if not, remind yourself that the customer has now proven himself to be a lier and hence, immediately fire off a stern email. Refer the customer to your conversation and remind him of his promise, and give this client 48 hours to pay up… or else. In 48 hrs, commence final warnings and be prepared to forward the debt to a collections agent. Run this simple procedure next week, with each and every one of your overdue debtors and I guarantee you, you’ll halve your outstanding debts in a matter of weeks at most.

4) Discounting is for dogs

Nothing good ever came of trying to make more money by discounting. IT . DOES . NOT . WORK . EVER

I know I know I know… It seems to work for Woolies and Coles, right?… Well that’s arguable, but more importantly, you aren’t Coles. You don’t sell 15,000 different convenience products in 2500 stores all round the country (and you’re not competing against Aldi)… You’re probably not even in retail. So if this article was written for the CEO of Woolworths, I might have to tone down my language. But it’s not, it’s written for you, and if you think you can make more money in your business by offering discounts, you’re sadly mistaken. You’ll increase your problems, decrease your margins and heighten your stress and truly no-one ends up happier. Just don’t… Trust me on that.

Go ahead and do this today:

Get an A3 Piece of paper and a thick black texta and write in capital letters across the whole page: I SHALL NOT DISCOUNT and hang it up above your desk.

5) Delegate Delegate Delegate

Your time, your braincells and your health are the most valuable resources in your business. Everything else you can buy, borrow or steal more of (more here).  If you want to make more money in your business, you need to learn to maximise your own time. You should always be asking yourself: Is this thing I’m about to spend my time doing, the most valuable use of my time, right now, or is there something else more valuable I could be doing. If there is, then look for the best way to give this thing you are about to do, to someone else. Delegating the lower value tasks to others is one of the sure fire ways to start making more money in your business.

Go ahead and do this today:

In the process of deciding how to use your time, there is a simple tool called the 4 Quadrants of Time Management. Originally designed by general Eisenhower and made famous by Steven Covey in his book “The seven habits of highly effective people”. You can read more about getting the right things done here. Read the article and have a look at your week ahead. What can you delegate next week?


6) It’s Gross

There is one key number you have to focus on every week and every month if you want to start to make more money in your business and that is Gross Margin or Gross Profit (more here). I often refer to Gross Profit (GP) as the King of Numbers. If you only focus on one number in your business, make it Gross Profit. Revenue is meaningless, Net profit is confusing and you have little direct control over it and many of the other numbers in your business will give you a partial insight as best. Gross Profit or Gross Margin (expressed in dollars and as a percentage) can actually tell you just about everything you must know on a weekly and monthly basis about the health of your business. It’s got to be your target: “Every week we must make $xx in gross profit at xx% of revenue.

Go ahead and do this today:

Run a P&L report for the last 6 months or the past year. How much Gross Margin did you make? At what percentage of sales? Was it enough to cover your overheads and expenses and did you end up with a percentage of net profit left over? If not, how much Gross Profit should you make every month to pay for the overheads and have something left over? Now, once you have decided on that number… Stick it on the wall, (next to the note about discounting) and ask yourself: How can I make sure we hit that number every month this year?

7) Specialise Specialise Specialise

If you sell what everyone else sells, all you can do is compete on price and you know what I think about that, right? (have a look at the wall in front of you, with the A3 note about discounting). A key strategy for making more money in your business is to niche your business, to become the expert in a small section of the market. Make your expertise an inch wide and a mile deep. I read a famous book a while ago “Blue Ocean Strategy, how to make the competition irrelevant” (I wrote about it here), and it’s become increasingly clear to me that the most effective effective strategy for making more money in your business is to become a recognised expert in a small niche. It gives you a perfect opportunity to become “The most expensive in the room” (see above) (More about finding your niche here)

Go ahead and do this today:

So, get yourself a note book and brainstorm, what are you really really good at? What specific problem do you solve better for clients than anyone else? What are you passionate about, really passionate about? What do you get out of bed for in the morning? Remember, customers do not buy what you do, they buy the solution of a problem they have.

8) Vilfredo Pareto

Vilfredo Pareto was an Italian engineer at the end of the 19th century. I don’t believe mr Pareto was especially good at making money but he made some very clever observations on matters of commerce. Pareto is known especially for the 80/20 principle. The 80/20 principle is about the observation that inside economic systems most things are unevenly distributed. (for example, Pareto observed that 80% of the wealth of Italy was held by 20% of the population, in his time). This is how that’s relevant in your business. I am willing to bet that in your business, 80% of your profits come from 20% of your clients and worse, 80% of your losses also come from 20% of your clients. If you want to make more money in your business… That last sentence is where the low hanging fruit is to be found.

Go ahead and do this today:

Ideally of course you’d have a business management system or business intelligence system that could run a report for you with the answer. It’s certainly something to be aiming for in the long term to install such a system. But I’m guessing you don’t have such a system yet or it’s not fully operating yet. So it’s going to have to be a manual exercise, probably a spreadsheet or a simple notebook. Set some time aside and do the number crunching. Where do you lose your money? It might be to do with certain categories of customers, or with specific customers, or instead it might be certain products or services you sell that always cost too much. Whatever it is, find it. And then… once you found it… Stop doing it… STOP IT… AS SOON AS POSSIBLE.


9) Systemise Systemise Systemise

Systemise, automate, productise. It’s what made McDonald’s heaps of money. Far be it from me to suggest your business should be another McDonald’s (read about my problems with McDonald’s here), but it’s certainly the case that systemising parts of your business is a great strategy for making more money. Anything you do in your business that can be standardised should be considered for systemising. When you systemise something it means you can start to get more efficient and employ lower cost staff to carry out that part of your operation.

Go ahead and do this today:

Set aside an hour to look at all the operations in your business and select three to develop a system for. I’m not necessarily talking about very complicated systems. small things such as how we answer the telephone, or how we go about ensuring we have supplies of printer ink, or how we respond to quote requests. Write out the system for each of the three things and roll them out throughout your business.

10) Do you want fries with that?

As we were talking about McDonald’s already, this is another strategy they’re famous for. It’s actually a system in itself of course. The up-sell. Effectively, the up-sell is the only discount you’ll ever make money on. The principle behind the “Do you want fries with that” question is that for a small amount of extra money, the client gets a bunch more value. Normally fries cost $2 but in an up-sell situation the customer gets to buy a portion of fries for only an extra dollar. This may seem like a discount and therefore to be avoided at all cost. But it isn’t. The fries in question cost McDonald’s virtually nothing, probably as little as 10 cents, when added to the larger transaction, so they make an extra 90 cents profit from each customer that accepts the up-sell.

A client of mine, an electrician, has trained his employees to ask customers they do repair works for, whether they’d like their smoke alarms tested while they’re at it. In nearly all cases the batteries need replacing and the electrician charges a small fee for replacing the batteries. The customers are very happy (and safe) and my client makes an extra $25 profit per job on average. Everybody wins. Judiciously practicing up-selling is a great strategy for making more money in your business.

Go ahead and do this today:

What can you offer your customers as an up-sell? Think about it… The trick is to find something useful/valuable for the customer that costs you very little to add to whatever you’re doing or delivering for the customer already. I have come across hundreds of different examples in my years, feel free to email contact me to brainstorm if you like.

Bonus: Profit first

I’m sure you agree with me that profit is important. You might have heard me say before that if your business doesn’t make profit and generate cash, it’s a hobby. So let’s just leave it at that, we want to make profit in our business. But if we all agree it’s so important, why do we leave the whole profit thing to last? After everything else is paid for we cast a hopeful look in the bottom of the bucket to see if there’s any profit left over. Let’s turn that around. Let’s take the profit out of the bucket first and set it aside in another bucket. The profit first principle is a really useful way to help you focus on the importance of making profit. More about profit first here

Go ahead and do this today:

So this is what I suggest you do, next week. Go and open a special bank account. A bank account that it’s easy to transfer money into but a bit more challenging to take money out of again. Then, decide how much you think you can take out for profit out of every invoice you send off. (5%? 10%?). And then from every payment that hits your bank account, automatically transfer that percentage into your profit account. If you do this religiously, better yet, if you delegate this job to your bookkeeper or accounts person, you’ll start to build amazing value and wealth in your business… trust me on that.

Summary

Focusing on making more money in your business is a great discipline. It will lead to stability and sustainability in your business and your life. There are many other strategies to make more money in your business of course. but if you focus your energies on these ten in the coming year, I guarantee that your business and your life will start to look entirely different.

I’d love to hear how you go, so drop me a line some time.

Cheers,

Roland Hanekroot

Would you like to download my 12 Question Cheat-sheet to help you find your next Coach? Click here.

The Net Promoter Score and why it matters to you

A closer look at the Net Promoter Score: Promoters, Passives and Detractors

Satisfied customers and advocates… What’s the difference?

Guest post by Dana Severson, from Promoter.io and visme.co

Would you like to download my 12 Question Cheat-sheet to help you find your next Coach? Click here.

customer-satisfaction-net-promoter-score
Promoters , Passives and Detractors

Further Reading about Business Growth and customer satisfaction here

Would you like to download my 12 Question Cheat-sheet to help you find your next Coach? Click here.

The Ten Priorities; Priority #6: Asking for Help

Ten Priorities, external advice

Ten Priorities, external advice

It takes a village

This is the sixth post in the series of The Ten Priorities: Laying the Foundations for a Great Business and Life. The sixth Priority is about not doing it all on your own. The introduction to this series on The Ten Priorities is here.

Do you have a little voice on your shoulder, that whispers in your ear?

Most of us do.

And a lot of what the little voice whispers in our ears is not very nice, is it?

The basic message from the little voice, is that we suck.

We’re not good enough. We’re not cutting it as parents, as lovers, as friends and especially we’re not cutting it as business owners.

And for most business owners that little voice goes from whispering to yelling, the moment we even consider committing the heinous crime of asking for help.

Asking for support in business, is almost guaranteed to get the little voice on our shoulder extremely excited.

Deep down we all believe that being a great business owner, an inspiration to our staff and customers alike, means we must do it all ourselves. We seem to think that business success is only meaningful if we’ve done it all alone.

Hogwash… Utter nonsense.

It takes a village to build a great business. One of my most successful and oldest clients has built a whole team of specialist advisers, coaches and mentors around him. (more about getting external help here)

I guarantee that no matter which inspiring business role model you interview, they’ll all tell you their success is due partly to the support of one or more mentors, coaches or advisers.

No-one can do it all alone.

You need other people to:

  • Hold you accountable to your plans and goals.
  • Brainstorm with you and be a sounding board.
  • Support you when you stumble.
  • Give you honest opinions, advice and feedback.

There are many ways to get outside support. You can join a business support group, get a business coach, or mentor, start your own advisory board, or all of the above. But whatever you do, dropkick your little voice…Forget trying to do it all on your own… You can’t … I promise you.

More about the various forms of business support, guidance and advice that are available to small business owners here

Next week, Priority #7: Managing Money

Would you like to download my 12 Question Cheat-sheet to help you find your next Coach? Click here.

The Ten Priorities; Priority #5: Guessing

ten priorities in business, planning guessing

What’s the most important question to ask yourself every day?

This is the fifth post in the series of The Ten Priorities: Laying the Foundations for a Great Business and Life. The fifth Priority is about Planning.  The introduction to this series on The Ten Priorities is here.

Nothing of value was ever achieved by humans without a plan.

This is a fact

A business without a plan achieves everything in it

Yet planning is guessing, right? Nobody can know what tomorrow is actually going to look like, all we can do is guess.

That’s planning: We’re at point A, and we want to get to point B by date X. There are many routes to point B, so knowing what we know about today and given what we expect the world to look like tomorrow, what do we guess is the best route to get to point B by X?

Tomorrow the world changes

But tomorrow the world is a different place. Tomorrow it might snow along the route we’d planned to take to point B, and we must change the route.

That’s the secret about planning: Planning is something we must do again every day. When realities change, we must change our plans right along with them. (more about Planning here).

The most effective leaders have already thought about the possibility of snow along the chosen route, long before the snow actually appears, and they’ve already worked out how to change the route to point B in that eventuality.

Business owners who build great businesses, constantly ask themselves:

What if?

They ask themselves: “We’ve got a plan, based on certain assumptions… But… What if… any one of those assumptions turns out to be wrong, what do we do instead?”

When you learn to ask, “What if?”, all the time, you’ll respond quickly and appropriately to the changing realities and keep your business moving forward… I promise you

Next week, Priority #6: Asking for Help

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The Ten Priorities; Priority #3: Having Fun

ten priorities fun in business

What is the only measurement that matters in business?

This is the third post in the series of The Ten Priorities: Laying the Foundations for a Great Business and Life. The third Priority is about Having Fun. The introduction to this series on The Ten Priorities is here.

If you could only measure one thing to know how successful your business was at any one moment in time, what would you want to measure?

Most business owners will mention profit. And profit matters a lot of course, if you’re not making profit you’re operating a hobby, not a business, simple as that. But there is something even more important than profit in your business, and that’s Fun.

Fun is all that matters in business

Fun is all that matters in business

You see if Business is Fun, it means everything is working. (read more about Fun in Business here)

  • It means you’re making money
  • It means your customers love you
  • It means your staff are highly engaged
  • It means you’re proud of the products or services your business provides
  • It means you have created the kind of balance in work and live that is important for you
  • And it means you’re engaged in something meaningful, bigger than you.

By focusing solely on money as the indicator of success in business, you are doing yourself and everyone else who is touched by the business a disservice.

Obviously, measuring Fun in Business is not as simple as looking at your bank balance and you have to get creative about how you go about measuring it, but it’s quite doable and it will change the way you think about building a Great Business and Life… I promise you.

For more information about to how to step out of overwhelm, get unstuck and start having Fun in Business again, click here

Next week Priority #4: Saying No

Would you like to download my 12 Question Cheat-sheet to help you find your next Coach? Click here.

BQ Guidance support coaching external advice mentoring

How can I find the right support, advice

and guidance in my business?

12 questions to find the right support guidance advice coach business

No entrepreneur has ever done it all alone. You need help, but what type of help do you need?

No human being has ever achieved anything of note on his or her own. In business and in life humans need other people, for support, guidance and belonging. We are wired that way. A mentor of mine used to say: “Right now there’s a monkey in Africa somewhere, dying because he’s been kicked out of his tribe”. We can not function in isolation. That doesn’t mean we don’t sometimes like being on our own, and some people need more alone time than others, but we all need support.

Powerful 12 Questions Guide and videos

But hiring a coach, a mentor or adviser is a big step. There’s a lot riding on getting it right. Hence I have created the 12 Questions Guide and Cheat Sheet for finding and hiring the right coach for you. You can download the Guide by filling in the forms on this page or you can go straight to the special 12 Questions page on my website and besides the Guide, there is also a second much more comprehensive video to help you through the whole process of finding, inteviewing and selecting the perfect coach for you and your business.

Free Discovery Process

You can also Click here to go straight to my Five Steps to Discovery Process to find the support you need to discover and build your own Beautiful Business and Life

Skip ahead to the relevant sections:

Why couldn’t I do it alone?

In business we need other people to:

  • To reality check our assumptions
  • To brainstorm
  • To hold a mirror up to us
  • To develop strategic plans
  • To hold us accountable
  • To give us outside perspectives
  • To pick us up when we’re down
  • To give us a sense of belonging
  • To give us honest feedback

Some of that business support can come from our friends and family, but accountability, holding up a mirror, independent perspectives and honest feedback especially, can’t come from those close to you. You can’t ask your spouse to hold you accountable to your strategic Goals, it leads to divorce (trust me on that). Your friends won’t provide an independent perspective, because they’re not independent. Your brother can’t hold a mirror up to you, because there’s too much baggage in your shared history.

Click here to download my Free Guide to finding the perfect coach or mentor for you.

It takes a village

Business coaching guidance support advice

People who build Beautiful Businesses and Lives, know it takes a village and they are always looking for the right support. My oldest and most successful client, has three different coaches, and he cycles between us. He does 6 months with me and then he goes and works with his business coach in New Zealand and then he does a stint with his executive coach and then he comes back to me again.  (You can read the story of Narinder Singh from QE foodstores here)

Besides us three coaches Narinder has developed important relationships with his external accountant, his HR consultant, a marketing consultant, an IT consultant and a property adviser. He’s involved all of his advisers in all of his big decisions and planning in the past 10 years, and he credits his team of advisers and coaches with the fact he is so successful. (He’s a humble man, so let me put it on record now that his success is at least equally due to his incredible passion and determination, but the point remains).

Click here to download my Free Guide to finding the perfect coach or mentor for you.

As I said above, we all need support when developing our businesses. And what’s more, we need different kinds of support at different stages on the journey. I myself have engaged, mentors, coaches, consultants, counsellors and therapists in the past 15 years and I’ve joined various different business support groups at different times as well.

The main forms of business support:

Mentoring:

Mentors are often people who’ve “been there, done that”. They’re usually a bit older, they might even be retired and they often have direct experience in your specific industry or business type. Some mentors do their mentoring on a volunteer basis, others get paid a little or a lot. Mentoring can be really powerful in the early years of developing your business. I believe the most effective method to find a great mentor is to find someone you look up to in your industry and approach him or her and simply ask them.

Many senior business owners really enjoy being asked to “give back”. I have have taken a role of mentor for some young business owners in the past and you can feel free to contact me to discuss a mentoring relationship. There are also a number of small business mentoring organisations you can contact. One of them is the Small Business Mentoring Services, find out more here.

Whether you work with a volunteer mentor or a paid one, there is one thing you must keep in mind to get the most out of the relationship: You have to drive the agenda. When you sit down with your mentor you have to know what specific questions you need to address in the meeting and what input you need from your mentor. If you don’t control the agenda you’ll waste enormous amounts of time and the mentor will start to feel uncomfortable. (More about the secrets of great mentoring relationships here).

Click here to download my Free Guide to finding the perfect coach or mentor for you.

Business Coaching Companies:

Business coaching companies generally have developed a system for growing a business and their coaches will teach you the system and help you implement it. One of the best organisations I’ve come across who do exactly this and don’t stray outside of that model are EOS Worldwide. Their Australian franchisee is contactable here.

I believe it can be very useful to work with the right business coaching company for a while, to learn their systems and get help with it’s implementation into your business. But to build a Beautiful Business that Stands the Test of Time, you can’t ignore the personal side of growing your business: Find an executive or leadership coach or someone like me (see below) to support you in the journey of personal development and leadership that is integral to creating the business you dream of.

Business-Life Coaching:
business support, coaching, guidance, external advice

I am a Business-Life Coach. What that means is that I start from the principle that:

“Your business is what it is today, because of who you are today”. 

This means that if you want your business to change, you must be prepared to change first.

So I, and coaches like me, combine the “hard” business systems with the “soft” personal skills. I will teach you about the latest business management systems and techniques, design new systems customised to your business and help you implement them, but at the same time we’ll be working on what it takes to be a great business owner. We’ll work on leadership skills, self management skills, developing your vision, prioritising, goal setting, strategic thinking, planning, communication, people management, and how to get out of crisis management. (More here)

Free Five Step Discovery Process:

Before we engage in any of my coaching programs, I always suggest we follow my Five Steps to Discovery Process, starting with a free 30 minute Discovery Coaching session (Skype) combined with a short business discovery survey and report. You can book a Discovery Business Coaching session and Business Discovery Survey through any one of the forms on The Five Steps page here. In the Discovery session, we’ll get to know each other a little and I’ll get some insight into what stage you and your business are at, allowing me to tailor the next steps in the Five Steps to Discovery Process

Click here to download my Free Guide to finding the perfect coach or mentor for you.

Executive Coaching/ Leadership Coaching:

An Executive or Leadership Coach is skilled in helping people develop their leadership skills. Executive coaches are more often engaged with executives of larger organisations than with small business owners, but one of the three coaches that Narinder Singh, who I talk about above, works with is an executive coach. There are many executive coaches to choose from. The best I can suggest is to do an introductory session with 3 different executive coaches and make your assessment based on how you feel at the end of each of the three sessions.

Choosing an executive coach is almost entirely about how you click with him or her. Feel free to send me an email to ask for a referral to a trustworthy executive coach. You might also have a look at the website of the International Coach Federation, it’s the professional body of record for executive coaches worldwide.

Click here to download my Free Guide to finding the perfect coach or mentor for you.

Advisory Boards:

Pulling together an advisory board for your business can be a highly effective strategy to get the support you need to drive the development of your business forward. You can create your own board and ask a bunch of people you trust, with varying skills and experience to become part of your board, and maybe meet with them once a month for 2 or 3 hours. You may decide to pay these board members a fee for their time and input or you may ask them to sit on your board on a voluntary basis, and you yourself may in turn do the same for someone else. Advisory boards like this are often really valuable and offer great support, but they can sometimes be short lived, because of time pressure on various board members.

You can also join an advisory board program run by specialist organisations. Those programs are usually run by a professional facilitator and there might be anywhere from 5 to maybe 15 members on a board, all of whom are business owners and the members meet every month and support each other. I run a board program like that from time to time called The Business Growth Club and there are various other organisation that do the same thing such as TEC, The CEO Institute and Coraggio. I’ve also written a White Paper about benefits of Advisory Boards that you can download here.

Business study and training:

At different stages on the journey of entrepreneurship it may be important to improve your skill and knowledge levels. When moving from solo-entrepreneur to small business owner and beyond it can simply be beneficial to go back to school and learn about the latest business management techniques and philosophies.  You can go to university and take post graduate or summer school  courses on specific topics in marketing, innovation, management, leadership etc, or you may enroll in a full MBA program.

Alternatively it may be more relevant for you to engage with the Vocational Education and Training system (VET, via TAFE or via many registered private training organisations in the country, more here) The Business Growth Club program I mentioned above often incorporates a VET training component, leading to the Diploma of Business or to a Diploma of Leadership.

More information about the Business Growth Clubs here

Click here to download my Free Guide to finding the perfect coach or mentor for you.

Further reading about business support

Click here to download my Free Guide to finding the perfect coach or mentor for you.

BQ The 7 Big Questions for business owners who want to build Beautiful Businesses and Lives

How do we build our own unique

Beautiful Businesses and Lives?

12 questions, business coach, mentor, guidance, adviser

These are the 7 Big Questions that business owners must face to Build a Beautiful Business

To Build a Beautiful Business that Stands the Test of Time, there are 7 Big Questions all of us will come face to face with.

The Big 7 are:

  1. About Business Growth: My business is stuck at a certain size… How can I  create more growth for my business?
  2. About Profit: I’m not making enough profit and cash… How can I make and keep more money?
  3. About Overwhelm and being stuck: I am overwhelmed, stressed and frustrated… How can I become less overwhelmed and feel happier every day?
  4. About Guidance: I feel alone in my business… How can I find the right support, advice and guidance?
  5. Aboutf Work/life balance: I’m missing out on life, on family, and on friends… How can I find better balance between life and work
  6. About Personal development: I am spinning my wheels as a do-er rather than a leader… How can I become a better business owner and leader?
  7. About Family Business: We are struggling with the challenges of being business partners as well as life partners… How can we negotiate our roles as business and life partners better?

Each of the 7 Big Questions has a dedicated page on this website, with links to many relevant resources both within my website as well as throughout the internet. Scroll down or click on the links above for a  summary of each of the 7 Big Question with a link to that question’s full page.

Further reading:

How can I create more growth for my business?

business growth strategy Summary: To build aBeautiful Business and Life, we need growth. Seth Godin made a great statement some years ago on his blog. He said: To build a great business you only have to do two things: first you have to do great work or deliver a great product and second you have to make sure lots of people know about it. And that’s exactly how simple it is to build a Great Business that Stands the Test of time. But, as with so many things in life, it’s easier said than done.

Business growth is about research and product and systems and quality assurance and innovation and inventory management and people management and everything in between and then when you get that right, it’s about customers, and marketing and sales and social media and communications and PR and SEO and content marketing and advertising and design and branding and of course leadership and you might well argue that before all of that comes Visioning, Mission, Purpose, Goal setting and Strategic planning. In short Business growth touches all aspects of business. Read More Here…

Click here to download my Free Guide to finding the perfect coach or mentor for you.

How can I make and keep more money?

make more profit Summary: To build a Beautiful Business and Life, we need to make profit. A business that doesn’t make profit and that doesn’t generate cash flow isn’t a business, it’s a hobby. Profit is not the Purpose of business, and nor is generating Cash the reason the business exists, but without profit and cash it is not possible for the business to deliver on it’s Purpose.

Business growth will have an impact on the flow of profit and money in the business, both positively and negatively, but many other aspects of business have an impact as well. There’s pricing, discounting, inventory management, costing, trade terms , collection policies and procedures, expense management, cost control and many other aspects of business will determine the profitability and sustainability of your business.

And on the other hand there is financial management. The management , reporting and analysing of the flow of profit and money through the business. Having your fingers on the pulse of all of the key indicators of the health of your business every day, week, month and year. Management of the numbers in other words. Read More Here…

Click here to download my Free Guide to finding the perfect coach or mentor for you.

How can I become less overwhelmed and feel happier every day?

overwhelm business fun Summary: To build a Beautiful Business and Life, we need to get unstuck. In my experience, business owners operate in a state of overwhelm many days of the week. They’re often first in the door in the morning, last out the door at night and have to catch up on their admin and email after dinner. They run around from crisis to crisis most days, extinguishing brush fires along the way.

Staff don’t seem able to tie their own shoe laces without input and supervision from the boss. Customers expect the business owner personally to solve all their problems, immediately,  rather than the perfectly qualified and expensive staff that are employed by the business for that purpose.

As a result, the critical business development projects are constantly pushed back and the business gets stuck in the mud. The way out of this overwhelm is to learn to focus on three letters FUN. Fun in Business is the opposite of overwhelm. Developing a discipline on making Business Fun again works, because when business is fun it means everything is working. Read More Here… 

Click here to download my Free Guide to finding the perfect coach or mentor for you.

How can I find the right support, advice and guidance?

guidance coaching support Summary: To build a Beautiful Business and Life, we need support. One of the most consistent complaints I hear from business owners is that it’s all down to them. They feel alone and unsure of themselves. They need to have a sounding board. The people around them don’t get it. The staff are affected by the decisions the business owner needs to make, and so are their spouses and family.

Human beings work well with external accountability and advice. Independent external support is invaluable to any business owner who wants to build a Great Business that Stands the Test of Time. External support can take many forms: A mentor, a business or life coach, management consultant, a virtual board, an executive coaching group, a regular get together with a group of fellow business owner buddies or all of the above.

One thing is for sure: Don’t think you can do it on your own. But how do you go about finding the right support for you? Read More Here…

Click here to download my Free Guide to finding the perfect coach or mentor for you.

How can I find work-life-balance in my business and my life?

business woman jetty laptop Summary: To build a Beautiful Business and Life, we need to create a balance between the demands of the business and those of the rest of our lives.

In the many years I’ve worked with business owners, I’ve come to believe that business owners are the most ‘guilt driven’ people on the planet, “worse than Catholics” I sometimes joke. Business owners generally go through life believing they are not up to the job in some way. They tell themselves (and me), that to compensate for their perceived failures, they’ve got to work harder than anyone else in their business or else how could they ever ask their people to put in the hard yards when required? (see also what I wrote above about overwhelm). But in the mean time they’re missing out on the important stuff in life. Their health and well-being suffers, as are their families.

For business owners to create a greater balance between work and life, the first step is to acknowledge that owning a business is never a 9-to-5 job, you probably won’t ever be able to close the door behind you on the way home entirely. The business is your baby, you’ve put your heart and soul into it and it’s part of who you are as a person.

Once you acknowledge that fact, the immediate next step is to recognise that your own time, your health and your general well-being are the most valuable and important assets of your business and as the business owner it is your prime responsibility to look after your assets. In other words, not looking after yourself and ensuring you are in a great physical and mental state means you are not taking your responsibilities as the owner of the business seriously. Once you’ve learnt to accept the realities of those two principles (contradictory as they might seem from time to time), you’re on the path to create the business and life you dream off. Read More Here…

Click here to download my Free Guide to finding the perfect coach or mentor for you.

How can I become a better business owner and leader?

leadership Summary: To build a Beautiful Business and Life, we have to become better business owners. As I’ve said above in the “work – life – balance” summary, most business owners feel they’re not quite cutting it as entrepreneurs. Oftentimes, business owners start their business on the back of their profession, trade or skill they have learnt (plumber, architect, accountant, chef) and they feel confident in that particular skill. But when they start a business based on that profession, they suddenly realise that it takes a lot more than being a great plumber to build a great plumbing business.

Few business owners have studied to be a business owner, and even those who have attained an MBA or similar qualification, find that they’re not prepared for the realities of life as a small business owner. Suddenly everything is down to you, the big decisions about whether or not to bid for that contract, or hire that expensive employee, or sign the lease for the new office, as well as making sure the toilets are stocked with toilet paper and that there’s ink for the printer.

To top it off, your people look to you for having vision, having the answers and being the leader. It’s a frightening place to stand in the middle off, but there are three pieces of good news: (1) You got this far and you’re still breathing so you must be doing something right. (2) Your people actually want you to be the leader and they’re ready to forgive you just about any balls up you’re going to make along the way. (3) Leadership is something you can learn, practice and get better at. Read More Here…

Click here to download my Free Guide to finding the perfect coach or mentor for you.

Family business: How can we negotiate our roles as business and life partners better?

husband and wife family business Summary: To build a Beautiful Family Business and Life, we need to get good, both at working with our spouses as well as living with them. As I’ve said above in the “better business owner” summary, many businesses are founded on the profession of the business owner. The plumber starts a plumbing business and the lawyer starts a law practice. A little way into the life of the business, the founder of the business, along with the spouse of the founder starts to appreciate that it takes more than being a great lawyer to build a great lawyer business and the business flounders.

Often, it is at this point that the spouse decides to enter the business as well, to sort out the chaos, in no small measure, to protect the interests of the family, and the family business is born. 70% of all businesses in Australia are family businesses and a large percentage of those can be classed as husband and wife family businesses.

In my experience there is wonderful opportunity in being in business with your spouse. It holds the possibility of providing for your family very well and there is a great opportunity to grow as a couple. But waking up beside your business partner in bed every morning also comes with a bunch of unique challenges. Read More Here…

Click here to download my Free Guide to finding the perfect coach or mentor for you.