Why I don’t believe in business coaching and why it works

Why coaching works

Why business coaching works captain the in the storm

Don’t talk to me about the storms and the reefs, Coach,  just tell me we’ll be safe

I was working with a business – life coaching client recently, let’s call him Peter. Peter set a big Goal for himself as part of our work together.

Peter’s Goal was so big, in fact, that I was bothered by it. You see, I know from experience, that setting Goals that are too big are likely to have a demotivational effect and worse, can lead to disappointment.

I challenged Peter and asked him if he felt confident the Goal was realistic, and if he felt he could make it happen in the time we had. Peter was adamant. Although he wasn’t sure if he could do it, he wanted to stretch himself and “set it out there”. Peter has done a lot of self-development work and he believes in a version of the “Law of Attraction”, which loosely states that you get what you focus on in life and in business.

Goal blown out of the water

3 Weeks later, Peter rang me unexpectedly. He’d just signed a new contract that meant he’d blown his Goal out of the water two weeks early.

Wonderful news, very exciting and I truly feel Peter deserves every dollar of that success, because he is one of the nicest guys I know.

Peter said: “There you go, I knew it, when you set it out there, the Universe will provide”.

And it’s such a comforting idea, isn’t it? The idea that there is some greater power that’s going to look after you in your time of need. It’s lovely that Peter felt confirmed in his beliefs. It will no doubt help him to remain motivated to move forward in his business and that was his biggest problem prior to coming to see me.

But it confirmed my growing confusions.

I don’t believe

You see, I do not believe in the “Law of Attraction”, or it’s many variants. I don’t even believe in traditional Goal setting anymore. As a matter of fact, there are a whole bunch of foundational principles of my profession of coaching that I have stopped believing in. Consequently, in the past years, I’ve adjusted the way I work with my clients to rely only on well-established scientific principles.

And my clients achieve great things in their businesses and their lives and I am excited and proud of the work I do with them. But the experience with Peter recently makes me wonder if I’m doing the right thing for my clients.

You see, Peter is an old hand at being coached and mentored. I’ve known him for years and we have done a lot of work together. Also, Peter moves in a world where he comes across self-development gurus of many ilks all the time, and he’s convinced by the self-development messages he hears from them. What’s more, Peter and I have become good friends over the years, so he felt comfortable enough with me to push back and set the Goal he wanted to set. It worked out great for him, but not everyone has Peter’s confidence or clarity.

The many contradictions

It’s all very well for me to question myself and my beliefs. I don’t believe anything in life or business is ever black and white, there are no simple rules. Here’s just a few of those contradictions in business:

  • A business must make profit or else it’s a hobby… but… Making profit is not the Purpose of business.
  • A business must have a plan to move forward… but… Planning is guessing
  • Goalsetting is important… but… Goals are not destinations, just directions.
  • Great leaders are fiercely ambitious… but… Not for themselves
  • Systemisation is critical for developing your business… but… I’d hate to live in a world where all restaurants are McDonalds.
  • Knowing how to “close” a sale is a key skill in business… but… The most successful people in business and in life “Give without expectation of return”.
  • Growing your business is fine… but… Don’t focus on growth (focus on delivery instead).
  • Change your business, make it grow, make more money… but… Not unless you yourself change and grow first.

Life is full of contradictions such as those. Sure, it would be easier if it wasn’t and we all like the idea of winning the lottery, but even winning the lottery turns out not to be as great as we thought. (Read about lottery winners and happiness here)

And so I believe questioning myself is healthy, it keeps me sharp and pushing the boundaries. But it’s not necessarily what my clients need from me.

The shortest route

business coaching The experience with Peter has shown me that most clients simply want to get from point A to point B, via the shortest route possible, with as few detours as possible. And they look for someone to help them get there.

Maybe, when they come across me, they hear my questioning, my lack of certainty and start to wonder if getting my help might take them up the scenic route to point B, and so they’ll move on to someone who promises to take them up the freeway instead.

And that’s a shame, because the thing is, I know I transform people’s lives and businesses. I have literally hundreds of past clients who will attest to that fact.

So what I need to do is to communicate that you can trust me to take you on an amazing journey and adventure, and that like the captain of the ship, I know how to handle the storms when they come up. You don’t particularly want me to talk about the reefs we might hit under way, you just want to know we’ll be safe.

And this blog post?… It’s doing exactly the opposite… isn’t it?… Ah well, Peter loves me anyway.

Would you like to download my free 12 Question Cheat-sheet to help you find your next Coach? Click here.

Further reading and research

You may be interested in taking my ”Are you ready for Change” survey. It takes 10 minutes to complete and I promise it will give you plenty of food for thought. I’ve written more about Change (with a capital ”C”) here.

Here is the link to my webpage about all my coaching, mentoring, guidance and training services

There is a lovely guest post from one of my clients, Geoff Anderson from Sonic Sight about his experience with business coaching here

Here is an article I wrote about how to go about finding the right coach for you and here is a link to my webpage about all forms of business support that are available to small business owners.

And here are three articles on how to go about finding the right business coach on Inc.com , on Entrepreneur.com and on Fastcompany.com. All worth a good read if you’re considering the idea of getting a business coach soon.

I’ve also written here, about the power of great conversations, which is how I fill my days as a business coach.

More about my own coaching background here

 

My Brain in Full Trickster Mode is a Sight to Behold

Tricks of the brain illusions

Emotional roller coasters as the facts of life in Sydney catch up with us

Lady D and I have lived in an amazing apartment in Sydney with sweeping views over the harbour for the past 7 years. Besides enjoying the space, the light and the view, I’ve felt at home there and possibly even “house proud”. As I was want to say to various friends and acquaintances: “They’ll have to carry me out of here in a box”. But the harsh realities of Sydney real estate and tenancy laws meant we’ve had to move a bit sooner than that, and on our own two feet.

We found a nice place in a new suburb and we’ve settled down again, three months since being confronted with the facts of life in Sydney. The past three months have been a bit of an emotional roller coaster, as you might imagine, and it’s been fascinating to observe my brain in action during this time.

One of the first things I noticed, was that my whole outlook and appreciation of what had been our home for the past 7 years changed.

  • Suddenly, the apartment became just 4 walls and a roof.
  • Suddenly, I stopped looking at the view and where previously I’d always opened the doors to the balcony, whenever I could, now I couldn’t be bothered half the time.
  • For years I made a point of waking up around sunrise to see the sun come up over the water, but suddenly, I started sleeping in most mornings.
  • Suddenly, I felt out of place in the suburb and even Sydney lost some of its gloss.

Once the decision was made to move, I couldn’t get out fast enough.

Looking beyond Sydney

Beyond the short-term move we’ve now made, we also decided it’s time to look beyond Sydney for the next stage of our lives. The house we’ve moved into a month ago will only be our home for only a year or so.

And again, I’ve noticed my brain scrambling into action. Because we know we’re only going to be here for a year or so, I’m finding it difficult to get emotionally connected to this place. It doesn’t feel like home and where previously I would have gone out of my way to make our place feel homely, now I’m not even motivated to hang up any pictures. I have this sense of having moved into a furnished apartment.

Self-preservation

It’s a fascinating process my brain is taking me through these months. It seems to me that it’s all about self-preservation. My brain is intent on protecting me from being hurt. Having to leave the apartment, having to move again in a year and having to leave Sydney, potentially involves a lot of pain, but if I don’t like the apartment, if I’m bored with the view or with the pretentiousness of the suburb… Everything changes, doesn’t it? I won’t grieve for something I don’t like anyway. And as long as I’m not emotionally attached to the new place, well it won’t matter so much to leave that behind later either.

It’s a neat trick really.

A con trick, but a neat one nevertheless. Especially when bundled with the other trick the brain plays to minimise pain. The trick of blaming the rest of the world.

Landlords and Carlords

I found myself getting incredibly angry with the rental property managers, with the government’s mis-management of the Sydney property market, with the pre-historic state of Sydney tenancy laws and with the property owners (I refuse to call them landlords by the way, as if I would refer to the owners of Hertz car rentals as “Carlords”).

Red hot angry.

Those moronic &%$**$% and corrupt @#%^$&& etc etc etc, you get the picture.

(Don’t get me started, I can work myself into a right frenzy here.)

But of course, it’s just my brain doing more self-preservation. It stops me from focusing on what’s really going on.

Righteous anger

My anger may indeed be righteous and justified, as I firmly believe it is, but it doesn’t alter the fact that I could have seen this thing coming for years. The Tenancy laws haven’t changed in any recent past and I made good use of the insanity of Sydney real estate myself, some years back.

Really what’s going on is frustration with myself for not having prepared better and possibly even some embarrassment that my business hasn’t become so successful that a little thing like a 40% rent hike is of no consequence.

The primary function our brain has, is to keep us alive and to protect us from any and all possible attacks. It all goes back to cavemen days in fact. If a sabretooth tiger is about to pounce, you don’t have the luxury to check in with your deepest feelings, to feel the disappointment in yourself for not being more careful in your choice of camp site. The only thing that matters is to preserve your life and the lives of those that are dependent on you. Time enough for recriminations and learning the lessons and feeling the pain later… As long as you make it out of there alive first.

A hundred thousand years on

And so it goes with our brains still, 100,000 years later. Our stresses and pains have different causes, but our brains behave in the only way they know how: preserve life, minimise pain, get out of there and live to fight another day.

I’ve found it really useful to realise that that is what my brain has been doing over these past few months. It’s allowed me to calm down more easily and it’s allowed me to make cleaner decisions.

Of course I can’t know what tricks your brain plays on you from time to time, but rest assured it does. I suggest you be on the lookout for them and see if you can’t catch your brain out some time. It’s quite wonderful to behold your brain in action… I promise you.


When Buying a Business is a Bad Idea

Escaping the rat race and buying a business

The safest route out of the rat race

Escaping the rat race and buying a business

Business is all about managing risk, it’s not about keeping your fingers crossed

A friend of a friend (let’s call him John) asked me for my advice the other day. John has a job in a marketing department of a big city corporate. John is good at his job, but he can’t see himself ever getting to the top of the ladder and in the mean time he just hates not being in control of his career and his life.

So John wants to become his own boss and he is considering buying a small business on Sydney’s North Shore. The business he is looking at is healthy, it has good established, profitable contracts and solid trading history, happy customers, and John can afford the purchase price of about $500,000 by borrowing against his house.

Disappointing advice

John is keen as mustard, he’s chomping at the bit to become corporate rat race escapee and take control of his own future. If you’ve read some of my previous articles about happiness and being in control of your own life (here for example), you might be surprised to hear that I strongly advised John against buying the business.

John was surprised too. Given I am a business coach, he’d assumed I would have told him to go for it. And let’s be clear about this: I do think it is a great idea for John to get out of the rat race. I do think that John is going to become increasingly frustrated in his current career. I do think John is the kind of guy who will do really well as a small business owner, and I do think the business John is looking at buying is healthy.

Business is about managing risk

But my advice to John was all about managing risk.

Business is about managing risk. Smart business owners are masters of managing their risk; They know you can’t do it risk free, but they look for every opportunity to postpone it, spread it or lower it.

The risks for John in buying the business are immediate and significant. These are some of them:

  • After a few months of being a business owner and after the first gloss has rubbed off, John might realise he actually hates his new life. John hasn’t run a small business before and he may well have an unrealistic notion of what it is like.
  • Currently happy clients may leave as soon as the previous owner leaves (In fact that nearly always happens after a change of ownership).
  • John may find it tough going to renegotiate some of the regular contracts when they come up for renewal.
  • Either or both key employees simply decide to leave, taking all their business knowledge with them, leaving John in a pickle because he isn’t trained in the actual work of the business, himself.

No compelling reason to buy a business

Escaping the rat race and buying a business Most problematic of all though, is that in a business purchase such as this, there is little or no connection between the Purpose of the business and the values, beliefs, and passions of John himself. In effect, John would be getting into this business for no other reason than that it happens to be for sale and that he believes he can make money from it. In my book, that is one of the least compelling reasons to be in any business. Great Small Businesses, businesses that stand the test of time and create sustainable value, have a compelling reason for existing that connects deeply with the personal values and beliefs of the owner.

If you were to ask the owner of such a business: Why does your business exist and why would anybody care? You would get an immediate, succinct and clear answer. John doesn’t have this clarity and without it, I believe the risk that the business is going to flounder is too great for John.

John was deflated when I advised him to steer clear, he was all set to finalise things with the bank and move ahead. He knew it was time for him to become his own boss, and he’d figured that buying an established business was the least risky option.

Investing in himself

So I asked him to run a thought experiment with me: “You told me that you’re prepared to invest $500,000 into buying an existing business. Now imagine that, instead of buying an established business, you’d start your own business and that you go to your bank and borrow half that money, $250,000, against your house and on day 1 of the launch of your business you deposit all of that money into it’s brand new bank account.”

“Now, suddenly you are the owner of a business with significant assets and cashflow is not going to be the first thing you need to worry about. With that money you can employ an assistant and pay a rental bond on an office and you can pay yourself a salary for a year and as you’ll start to generate some income during that year, you’ll have money left over to subsidise your salary into the second year. That would give you two full years at least to get the business to a breakeven point.”

As I said before, John’s a smart guy and I have no doubt that if John started a Marketing agency for example, he could get to breakeven, long before the money ran out.

A lot less risk after the rat race escape

Comparatively, the risks are small. John will know if it’s going to come together for him after 6 months, and if it doesn’t, he can wind the whole thing down and get a job again. If so, he will have lost only a fraction of his money. And if it all goes well, he’ll have more money available to invest in his business over time.

Not every business can be started with little or no investment, if you want to get into the restaurant business for example, you have to pay for fitouts and commercial kitchens and all that stuff, and it may actually be more economic to buy a going concern, but most small business can be started small and slow (Read my article “Slow and Steady Wins the Race in Small Business”).

Taking risks you don’t need to take is called “Managing by Keeping your Fingers Crossed”… Not a technique I suggest you master in your journey to being a Great Small Business Owner. (I spoke to John last week and I am happy to report he hasn’t bought the business and is considering what kind of business he may start up and how to go about it)

#FunInBusiness #BuyingABusiness #ControlOfYourLife #LeavingTheRatRace

 

Btw, If you’d like to know more about what it takes to get a business off the ground, you can download my first book below for FREE.

FREE Download: The Ten Truths for Raising a Healthy Bouncy Business.

How to Raise a Healthy Bouncy Business

 

How Becoming a Corporate Refugee Is Good For You

Business owner, Corporate Refugee

Business owners are happier people

Business Owner, Corporate Refugee

Why scraping nasty chemicals from the bottom of boats beats working for a living

In 1984 I arrived in Sydney as a corporate refugee with my wife and daughter. Until that time, I’d trained and worked as a journalist on various newspapers in Holland. But it was time to change the corporate Smoke-filled, Alcohol-fuelled offices of a daily newspaper in Holland for the Sun-filled, Wholesome Great Outdoors of Australia. Specifically, I wanted to work on and around sailing boats on Sydney Harbour.

We had very little money when we got here (The Dutch money we brought with us, converted to Australian dollars, was precisely enough to buy an old Ford Cortina and pay the rental bond on a grotty little terrace house in Redfern, and that was just about it) and I needed to make sure I got a job quickly. So I jumped on the first thing I could and got a job at the old Dairy Farmers Factory in Ultimo, packing yoghurt beakers into cartons.

I worked there for a couple of months, and some of the gloss had started to come off our big immigration adventure, when I met up with an old friend at a typical Sydney backyard barbeque. I’ll never forget his words, he said: What are you doing working in that factory? Right now, while you’re not fully settled in yet, is the best opportunity you’ll ever have to create the future you’ve been dreaming of and the longer you keep working in that factory, the harder you’ll find it to get moving.

Walking on the dock of the Bay

He was right, the next day I walked out of the factory. I went down to the big yacht-marina in Rushcutters Bay, and simply asked anyone I saw around the docks if there was any work going.

I’ve not worked regular hours, taken home a regular wage, or been told what to do by a boss since.

Business Owner, Corporate Refugee

I won’t sit here and tell you it’s all been plain sailing (!!). Far from it. I’ve had to do some pretty unpleasant work from time to time (Scraping old antifoul paint (nasty chemical stuff that stops algae from growing on the bottom of boats) from the hulls of old trawlers in 40 degree Sydney heat is not one of my fondest memories), and I’ve stuffed up various contracts in those early years (The look of horror on the face of the owner of a boat I’d painted in entirely the wrong colour, still comes to mind from time to time), and I’ve naively been taken to the cleaners by unscrupulous customers at other times, but I’ve somehow managed to make a living, pay various mortgages and send the kids to school from 1984 to now.

Wild rollercoaster rides

Slowly but surely my work became a business and the business evolved away from boats to houses, it grew steadily and 20 years later I sold the building business to a junior partner. And in 2004 I started this thing I do now called business coaching and mentoring. And I feel good about myself and my life to date. It’s been a wild rollercoaster ride at times, but I am forever grateful to my old friend who shook me up at that barbeque in 1984. I am basically a happy chap.

Why am I telling you this?

Well, you see, I meet all kinds of people, those who work for The Man and those who work for themselves. And it’s become clear to me that people who work for themselves are nearly always happier than those who are employees, especially those who work for big companies. I believe this is because people are happiest when they feel they have agency, when they feel they are in control of their own lives.

As a business owner. when things go well you can pat yourself on the back for making that happen and when things go badly you know that the buck stops with you just as much, and that they have it in their hands to turn things around again. Business owners know they are largely responsible for the outcomes of their lives.

Dogs and electric shocks

Business owner, corporate refugee I read a book by Prof Martin Seligman a few years ago. Prof Seligman is the father of “Positive Psychology”. In the book Seligman describes a set of experiments run with dogs in the sixties. In the experiments dog A is given a light electrical shock every time a bell rings. The dog learns to associate the bell with the electrical shock, and knows the shocks cannot be escaped, it’s a fact of life. Then the dog is placed in a large crate that is divided in half. Half the floor is electrified and the bell is rung and the shock is applied. The dog could easily move to the other half of the floor to get away from the shock, but doesn’t and lies down on the floor shivering in fear.

Dog B is not conditioned beforehand and is also placed in the crate. The floor is electrified and the dog immediately moves to escape the shock.

The second dog has a sense of control over his life that the first one doesn’t anymore. Dog A has become depressed (if there is such a thing in dogs) and Dog B is full of vitality. Seligman referred to the condition of Dog A as “Learned Helplessness”.

I believe as humans working for large organisations we are also prone to “Learned Helplessness”. I am not saying that all people working for all companies have learned that they are helpless and are all depressed or that all depression comes as a result of having a job for a company. Obviously not. There are many different circumstances and many different strategies that people employ to maintain their vitality and sense of agency at work and in life.

The choice that changes everything

What I am saying, though, is that being a corporate refugee and starting your own business can absolutely be one of those strategies.

There is an enormous sense of reward and satisfaction that flows from building something you created yourself and that you are entirely responsible for. There is a wonderful sense of freedom in knowing that you can simply take the rest of today off if you choose to do so, but that you may actually choose not to do so, for whatever reason. You might be tired and grumpy and overworked and you’d love nothing better than go to the beach and veg out for the rest of the day, but you choose not to, because something else is at this moment more important to you.

That choice changes everything, because now you are at work, because you choose to be at work, not because your boss or your organisation has told you to be.

Business owners have agency

Clearly I am biased, I’ve worked for myself for more than 30 years and for the last 12 years supported those who do work for themselves. I can’t even remember anymore what it was like to be a journalist working for an editor in the hierarchy of a big corporate office. But I do know for a fact that none of the small business owners I’ve ever met show any of the symptoms of Learned Helplessness.

So, if you sometimes feel your job is draining your vitality, consider leaving the rat race, escape the corporate world and take control of your own life… The adventure is worth all the heartaches and frustrations … I promise you.

#FunInBusiness #Happiness #ControlOfYourLife #LeavingTheRatRace

Btw, If you’d like to know more about what it takes to get a business off the ground, you can download my first book: The Ten Truths for Raising a Healthy Bouncy Business for free!

FREE Download: The 10 Truths for Raising a Healthy, Bouncy Business

How to Raise a Healthy Bouncy Business

 

Journeys, Goals, Ships and Ancient Secrets Podcast

skydiving

Why I Don’t Believe in Goal-Setting

harbourChange and the safety of the harbour

You can also listen to the podcast speech version of this article here:

                     Subscribe in a reader……. or View in Itunes Itunes

At some stage in your life as a business owner, I imagine you would have been told by a business adviser or guru of some kind, that to get ahead in business you must set Goals, right? Of course you have, it is one of the foundations of the personal and business development world. Most gurus and coaches will tell you so.

But I don’t. I don’t believe in Goal setting anymore, at least not in the way we normally think of goals.

This is what I believe about Goals:

Goal-setting is about setting a course on a Journey of Change; Goals are never about actual places to get to.

You see, I work with people who want change in their business and their life. Change is a topic I am passionate about.

Of course, most of us want change at different stages in our lives, but most of us would actually prefer to go shopping for change. We’d much prefer if we could just hand over some cash to someone and simply buy a new business and a new life.

Slick programs

We buy the fancy slick business development programs from the fancy slick marketing companies that promise to change our businesses and our lives. $10,000; $20,000; $50,000; Who cares? It’s cheap at any price if it buys you a new business and a new life.

But here’s my issue with that approach to change:

“If you want something you’ve never had before… You’ve got to be someone you’ve never been before”

That means that you personally have to change before anything else can ever change.

And so… If you want your business and your life to be something different, you can not go out and buy it, any more than you can go out and buy a new “YOU”. You have to go and find a new “You”

And the only place to find a new “You” is on a Journey. Journeys are where we change ourselves and create change around us in the process

And Goals are really important on the journeys of change, but only to help us set the direction on our journey.

A new client

A new client told me the other day that he’d lost his enthusiasm in his business. Some years ago he’d set himself a Goal to pay off his home, but the day after he paid it off, he found that life just continued.

So he thought he should make his next Goal to buy an investment property. And the day after paying it off, he found that life just continued. And so my client wondered: What Next?

I think it was Robert Johnson, the poet, who said when asked about life: “All I know about life is 3 words: It Goes On

Life does just “Go On”, that’s the Journey and that’s the adventure; the Journey is where you’ll find the new “You” and where you create the Change.

Skydiving and ships

skydiving It’s a bit like skydiving. Skydiving is not about getting to the ground. It’s about the journey from the plane to the ground. When you get on the ground, it’s all over, it’s all a memory.

Memories are fun but they don’t change you. “You” are changed on the way down.

(Unless your parachute doesn’t open of course. In which case you will experience radical personal transformation right at the point of landing)

Boom boom…

I’m an old romantic at heart and I always like to think about ships, harbours and ocean voyages. You can be nice and safe on a ship in the harbour, but change won’t ever happen in the safety of the harbour. Nothing will happen until you push off, out of the safety of the harbour. Until you get out onto the ocean, set a course and start rowing for the horizon.

Compass Course

And that, incidentally is where Goals come in. Your Goal is your compass course: You’re heading East North East, until you come upon a reef and then you adjust your course to continue the voyage.

Will it get uncomfortable out on the ocean?

Of course it does, from time to time.

I’ve actually been on a few ocean voyages myself and it always gets uncomfortable and it always gets a little scary and there is always something unexpected that happens. And when it does you have to adjust your course to be able to continue the journey.

Sniff the change

And the journey must always continue if we want to be excited, nourished and rewarded by our careers, our businesses, our relationships, and our lives. Sadly though, we often feel stuck in our life, because we spend too much of it in the harbour.

We might poke our nose out the Heads every now and then on a sunny, calm sunday morning. It feels exciting out the Heads and we get a sniff of what’s out there and we can see the horizon and we imagine what it might be like to keep going, but most of the time we just turn back after lunch.

We live too much of our lives in the safety of the harbour, and change is mostly something we dream about.

It doesn’t have to be like that though.

There is a simple trick that will make it so much easier for you to push off and so much easier for you to stay the course.

Ancient secret

It’s an ancient secret, lost in the mists of time and it’s called: Asking for help.

Find someone you trust and who has your best interest at heart and ask them to help you to get out there and stay out there.

Not because you need help to push off or to row; you can to do that perfectly well yourself.

You want someone beside you:

  • Who can help you set a powerful course.
  • Who can recognise the danger signs, the building storms, the submerged reefs… adjust the course and keep the ship safe.
  • Who will make sure you don’t row around in circles and that you don’t row back to shore.
  • Who can tell you when to row and row hard and when to let the wind push you for a while.

rowing (By the way: Those are the most important roles I perform for my clients every day as a business coach, but a trusted friend, or mentor can step into the same role for you as well.)

And then, what’s at the end of the journey? Will you achieve your Goals?

Remember: The Goal is just a direction, the next harbour is just another stage in the journey and nothing will change in that harbour either.

It Goes On … It’s really important to recognise that… It Goes On… It doesn’t arrive in a nice package, with a price tag and shiny wrapping. You can not buy it.

Push off

So if you’d like your life to be different than it has been until now:

Sit down with someone you trust and explore with him or her if you are ready to get out there and if they’re prepared to come on the adventure with you….

And then

Push off from the shore, get out onto the ocean set a course and start rowing.

And above all

DO

NOT

COME

BACK.

There is no other way… I promise you

Oh… and  don’t forget…be sure to offer to help someone else on their journey too, of course.

Resilience is the Key to Building a Great Business

The one thing you need

resilience

My time at Lifeline and what I learnt about business

I was thinking about resilience the other day, it came up in a conversation somewhere.

I’ve said it before… in fact I sound like a broken record sometimes, but being in small business can be tough. The life of a business owner does not generally go over roses and small and large setbacks are part of the territory. Paraphrasing an old joke:” You can divide the business owners of the world in two groups: those who’ve had a serious setback and those who are about to have one”.

I’ve certainly experienced significant setbacks in my career in business over the last 30 years and most of my clients have as well. I’ve come to believe that the difference between those of us who get to build Fun Businesses that sustain us for years to come and those that don’t is one word:

Resilience

This is the Wikipedia definition of resilience: “Psychological resilience is defined as an individual’s ability to properly adapt to stress and adversity. “

To be a successful small business owner I believe you must live higher up the resilience scale than the average person, because the journey of building a small business is full of traps and snags and rapids; full of stress and adversity. A resilient business owner doesn’t sit around and lick her wounds for too long when she’s hit a snag, because she knows she’ll drown if she does..

jacob ohlson A good example of resilience is a friend of mine Jacob Ohlson. His is the founder of Powernet It and he is building a really great business. Jacob is one of the most resilient people I know. Last night he took the CEO sleep out challenge in Sydney, which is all about raising money for homeless people. As it was, it rained all night and Jacob got soaked and freezing and he would be feeling miserable. But I know he’s hard at work, back in his business today… Jacob is resilient (and you can donate to his appeal here)

So if Resilience is key to building a healthy business, let’s explore where it comes from and how we can get more of it.

My romantic business failure

I think am fairly resilient in business myself, or I certainly believe I have been in the past. I’ve experienced all kinds of setbacks when developing my various businesses in the past 30 years. I remember my first exploration of business in the mid eighties, was an unmitigated disaster. I’d started out a boat repair and maintenance business on Sydney Harbour. It was a truly romantic affair, and I felt that this was what I was put on this earth for. The reality was though, that I truly had no idea what running a business meant or how I should go about it. After a year or so, I’d totally run out of money, I was insolvent and I’d generally made a mess of things. So much for romance. I decided to branch out into house carpentry and building from boats, because it looked like an easier path, but I had bills to pay then and there (we’d bought our first home and there was a mortgage to pay). So I decided to get a taxi license, because I could drive taxis in the evenings and on the weekends while developing the building business. The plan worked and I dug myself out of the hole and survived.

So yes I was resilient and my resilience meant I didn’t crumble and I came back for more.

My circumstances were quite fortunate though in many ways. We’d recently emigrated to Australia from Holland. My wife at the time was Australian, we had a big support group in Sydney and she had a job as a teacher with a solid regular income (and we bought the house for $50,000 which we thought was a fortune at the time … wry smile… )

So how do you find resilience when you are not so fortunate?

Resilience when there is no hope

I have spent a number of years working as a Volunteer Telephone Crisis Counsellor in the past 11 years (at Lifeline in Sydney) and I came across people in much much tougher circumstances than I’ve ever experienced. I’ll never forget this one woman who rang in frequently. The woman was known as ‘M’ at Lifeline. ‘M’ was permanently bedridden and alone. She could not get herself to the toilet so a carer would come in a lot of the day. She was increasingly blind and in permanent overwhelming pain throughout her body and she never slept at all; all she could do was listen to the radio all day and night. And yet, ‘M’ managed to make us counsellors smile sometimes and I remember many conversations  with her in the middle of the night sometimes, where I’d come off the phone with a lump in my throat, thankful for the half hour I spent talking with her. ‘M’ was inspiring and amazing, even though, for her, there was no hope, she would never get better, her life would simply get progressively worse and worse until she’d die one day.

‘M’ was more resilient than anyone I’ve ever met before or since, the kind of resilience I don’t think I could ever possess.

But ‘‘M’ and I did have something in common that has helped both of us find resilience in trying times, and that was that we were able to access support. I’ve had people around me who I trusted and cared about, who believed in me and supported me and bolstered my confidence most of my life. Lifeline gave that to ‘M’ in some small way as well. It’s the reason ‘M’ rang Lifeline most days, she just needed to hear that someone cared about her and that she “was doing alright” and just hearing that every day, combined with what must have been an amazing inner reservoir of strength, allowed her to hang in somehow.

Support team

That’s why I believe it’s so important to create a support team around you when you are developing a business. As I said before, setbacks are part of the journey of developing a business and when the setbacks happen they can knock your confidence and your hope. Having people you care about and especially people you respect as equals in business demonstrating that they believe in you will have an enormous impact in how you deal with the setback and how you get back on your feet to fight the next battle.

As a business coach I often find myself taking the role of chief supporter of my clients when the “s%$t hits the fan”. I am convinced that having me by their side increases their level of resilience. I have seen the evidence of it many times. My most successful clients have taken it even a step further and have put together a small team of trusted advisers and mentors  that they can lean on when required. One of my clients has two coaches, a financial management mentor, another mentor who has been wildly successful in the same industry before him, a human resources adviser and a marketing adviser who he leans on from time to time. All of us support him, bolster his confidence, hold him accountable and generally stand by the sidelines, cheering him on. As a consequence, he is probably one of the most resilient people in small business I know.

To build a Fun Business that sustains you for years to come, you’ll need to be resilient, and the best way I know to make sure you are as resilient as you can be is to make sure you have a bunch of great people around you, who believe in you… I promise you.

 

Happiness, Positive Thinking and Acceptance

enough

Let’s all go out and find some Happiness

Happiness: Positive thinking and other nonsense

How would it be if I told you that a lot of what you believe will make you happy in life, actually does the opposite?

keep calmHave a look at the following statements:

  • Do what you love and the money will follow.
  • The only things that hold you back are your beliefs
  • Positive thinking is easy.
  • Focus on the negative and that’s what you’ll get.
  • Your self-talk creates your success.
  • Your thoughts determine your outcomes
  • Happiness is a choice (so is unhappiness)
  • What goes round comes round
  • We only use 10% of our brains. (Trust your intuition to know what to do for success)
  • Success (wealth, happiness, love) isn’t a finite resource; everyone can have it.

If you focus on those statements every day, you will live a happy, fulfilled, rewarding life, right?

WRONG!

They’re all nonsense and harmful to your happiness.

The statements are myths and they set us up for feeling like failures.

The Happiness Myths

I will refer to them as the Happiness Myths from here.

The Happiness Myths have been popularised in books and seminars on ‘Positive Thinking’ and by movies such as ‘The Secret’.

I’m sad to say that I have done my share of perpetuating the Happiness Myths as well.

Goals at Harvard

harvard A classic example of one of the Happiness Myths is one that has been quoted as Gospel-truth for 40 years by anybody with a pulse in the personal development world. The myth is that people who set goals and write them down are much more likely to be successful in life than those who don’t, and that there was an important study done at Harvard University in the late fifties that unequivocally proved the Goal Myth.

The problem is: the study never took place.

Scarcity v Abundance

Another Happiness Myth that I adhered to enthusiastically as well for some time, is that what gets in the way of our success, wealth and happiness is our belief that there isn’t enough to go round for everyone. It’s called ‘The Scarcity Mindset’ and the myth is that we have to learn to embrace ‘The Abundance Mindset’ instead, if we want to live happy lives.

It is a nice myth, but sadly, no amount of Abundance Mindset thinking is going to change the circumstances of a starving farming family in The Horn of Africa.

In our turbulent lives, it is tempting to believe the various Happiness Myths. It would be so comforting to believe that if we simply set a goal, and change our self-talk, we will allow happiness and success into our lives. Who wouldn’t want to believe such dreams?

But they are dreams, and I believe it’s time for us to wake up. Belief in the ‘Happiness Myths’ actually sets us up for feeling deeply unhappy.

Making sense of our lives

Being happy in life has a lot to do with how we make sense of our lives. People who are generally happy tend to explain bad outcomes in life as results of their actions (I have done something bad); as opposed to people who tend to explain the same outcomes as a personal failure (I am bad).

This is how it works: If you decide that you have done something wrong, (‘I have to admit that I didn’t handle that argument with my wife very well’) then you are generally able to manage your diappointment, because you can decide to do better next time (‘Next time I am simply going to remind myself to take a deep breath and count to ten before…’). failure But if you believe that you personally are bad at something, it means you will always struggle to get a better outcome (‘Here we go again, I am just so bad at relationships’).

If you subscribe to the Happiness Myths, you will want to explain life as a result of your thinking, your attitude and your self-talk; If you are not successful in your business, the little voice on your shoulder will say: ‘See you don’t think right’.

  • If you are single, it’s because you are so negative.
  • If you are not as wealthy as you would like to be, it’s because you don’t want it badly enough.
  • If you didn’t win the running race, it’s because you don’t believe in yourself enough.
  • If your children struggle with drugs it means you haven’t been a good enough parent.

In other words: When things don’t go the way you’d wish them to go, it is your failure as a person that is the cause of it. And that is the perfect breeding ground for unhappiness in life.

The Secret to Happiness

So if positive thinking in all its many guises doesn’t lead to happiness… what does?

The answer is this:

Being happy means “accepting what happens”… The search for happiness is a ‘Contradiction in terms’. There is no activity you can undertake that will lead to greater happiness. Happiness can only come from accepting what is.

Acceptance is the key.

I mentioned the ‘Scarcity Mindset’ and how we are told that embracing the ‘Abundance Mindset’ will turn our lives around. It won’t… what will turn your life around (and mine too) is to learn to accept ‘Sufficiency’.

enough When we learn to accept ‘Enough’ in all aspects of our lives; when we accept that we are good enough, clever enough, thin enough, beautiful enough, good enough parents, rich enough and we let go of all the striving to make us happier… That’s when happiness comes-a-calling.

So… What I’m going to do is sit under a tree this afternoon and accept that a bird might drop something on my head.

What are you ready to accept?

Oh and by the way… Please don’t accept everything I wrote 

About Roland Hanekroot and the Small Business Masterminds Webinars

Roland Hanekroot is the founder of New Perspectives Business Coaching and the author of “The Ten Truths books for business owners”

To support small business owners take the first steps to building a business that sustains them for years, Roland runs a series of regular webinars called The Small Business Masterminds Foundation webinars. There are three different Foundation webinars, on Time Management, The Purpose of Business and How to have more Fun in Business.

The foundation webinars are totally free and you can find out more and register for the next one here: http://smallbusinessmasterminds.com.au

 

masterminds

Grandfather

grandfather

Sep 2013

What becoming a Grandfather taught me about Business

If you enjoy this article click here to get a copy of one of the “The Ten Truths” books for business owners for free

The Hat and the Beard I’ve become a Grandfather in the last few months.

Of twins even….

Everybody’s very happy and the girls are gorgeous and cute and they’re eating as if the world’s running out of food soon.

These are my first grandchildren and the experience is really interesting… but more about that later.

Another thing that happened is that I just finished reading a book by Dan Pink: “To Sell is Human”. The book is all about selling (in all its forms) in today’s world and how to do it well.

My client

Coincidentally I found myself working with a client who employs a number of consultants. The development of my client’s business is hampered by the fact that many of his consultants are challenged in the area of sales. My client is a great sales person and has always been able to make sales and now finds it very challenging to work out how best to manage and coach his consultants to improve their sales performance. The consultants are mostly very willing and excited, but they experience all sorts of fears and anxieties in the area of sales and would rather poke their own eyes out with a blunt stick than to “ask for the business” at the right moment.

So what is the connection between my grandfather-hood, the book by Dan Pink and my client’s consultants?

Vincent and the Captain

captainIn a recent article I wrote about Change and the Comfort Zone, (Read the article here: https://www.newperspectives.com.au/archives/change-why/ ) I told a story from my recent past. I’d come to realise that a self-belief and self-image I had was no longer serving me and that it was time to change. I had come to the realisation that my self-image of being a ”Struggling Artist”, Vincent,  had to be replaced by that of a “Captain”, Captain Roland.

What I didn’t write about was the process I went through, and the experience I had while replacing Vincent with the Captain.

The process was quite tough, but also really powerful.

Transitions
transitions Famous management consultant and author William Bridges explains that any change process must go through three stages or transition.

Stage 1: Endings (or leaving the “Comfort Zone”)

Stage 2: The “Neutral Zone” (or being in the Wilderness)

Stage 3: New Beginnings, arriving in the “New Zone” (or getting to “The Promised Land”)

Every human Change-process goes through these three stages.

And each stage is integral to the process of Change, you can’t step from stage 1, The Comfort Zone, straight into stage 3, The Promised Land, however much you might like to.

What actually happened

So when I wrote in my article that I went from seeing myself as a struggling artist to believing myself to be “The Captain”, I omitted what actually happened in between.

What actually happened was that I found myself in the Wilderness for a considerable length of time and what is more, The Wilderness was a very uncomfortable place to be. The whole process probably took 6 months and the first month especially was extremely uncomfortable, painful even, for me.

Welcome to the Wilderness

wilderness Here is what we all experience, when we embark on, or are forced into a process of Change:

When you step out of your Comfort Zone you will immediately find yourself in a strange place, where you don’t recognise the world and yourself anymore and you will you feel lost. This is the Wilderness.

Much as you’d like to, you can’t actually get to The Promised Land yet, because it simply doesn’t exist yet. You actually have to create The Promised Land before you can get to it. In other words, you have to develop the new “You” first, and the only place you can create the new “You” is in the Wilderness. It is only when we are totally free from the constraints of the Comfort Zone that we are able to develop our new “selves”.

The new You

signThere is no other way. The Wilderness without its boundaries is the zone of maximum resourcefulness and maximum creativity; it is where you can start to shape the new “You”, that will allow you to move ahead into the Promised Land.

This was exactly my experience when I decided to leave Vincent the struggling artist behind and set out to become “The Captain”, Captain Roland.

I did lot of soul-searching and for a number of weeks I’d get up early in the morning and sit on a park bench by the water just writing and thinking.

Slowly but surely I started seeing my way forward. I realised that I had to start by changing my look and behaviour and how I sounded. If I was going to be The Captain, I had to behave, look and sound like The Captain.

The Captain’s uniform

captain's hatFrom that day I decided to only wear a certain kind of outfit (the Captain’s uniform). I also had a piece of jewellery made in the shape of my company logo that I wore on my lapel (the Captain’s insignia). I practiced walking into rooms differently and I wrote and rehearsed scripts for how to introduce myself. I actually even introduced myself as Captain Roland in some environments.

I can assure you this felt awkward for a while, but over time it became more comfortable and I slowly started to identify with being the Captain.

Grandfather

Now I’m back to becoming a grandfather a few months ago. Let me explain how that experience is connected with the story of the Captain, the conversation I had with my client and the book I read by Dan Pink.

dan pink Firstly: Dan Pink makes a number of powerful points about what it takes to sell products, services and ideas in all human contexts. Some of the main points he makes are that selling is a normal human condition, and that it is about a lot more than selling used cars; That selling isn’t only done well by “natural sales people’, everyone can learn to do it well and finally that to do it well involves fostering a new mindset… Change in other words.

Secondly: My client’s consultants have to change. They have to take on board what Dan Pink says about what it takes to sell well and they have to change their mindset about sales. In other words, they have to change their self-belief and they have to change how they see themselves, their self-image.

Thirdly: Grandfather-hood has had an interesting impact on me. It is just another change process, a transition, for me and I realised last week that I am in the middle of The Wilderness in relation to this Change in my life. Yes I do feel weird about being a grandfather, the only one amongst my friends and peers.

Looking in the mirror

I simply don’t know what it means yet for me to be a grandfather and I have trouble picturing myself as a grandfather. The classic image or archetype of a grandfather is not what I see when I look at myself in the mirror.

But that is exactly how it should be… it’s perfectly ok, I can trust that I will get out the other end of this experience and that I will work out what being a grandfather means for me. I will become clear about what I want to see when I look in the mirror, 6 months from now.

Changing all the time

moses We go through change all the time. As I said in the previous article, our business (and our life) is what it is because of who we are today, so if we want to change an aspect of our business (or life), one thing is certain: we have to change first.

My client’s consultants have to go through Change too. They have to step out of their Comfort Zone, close the door behind them and stay there. And while sitting in the discomfort of the Wilderness, they have to start creating their new selves, so that they can enter the Promised Land. The Promised Land where they have become the kind of person that can go out and make sales, good sales.

As friends, partners, employers and bosses of people who are going through the Wilderness the best thing we can do to support them is to acknowledge that change is hard and weird and can often be frightening. We can reassure them that they do have the courage and resourcefulness to create their new selves and enter The Promised Land. And we can hold their hand (as it were) and be with them while they are in the midst of the turmoil and weirdness. By doing so we might make it a little more bearable for them to stay in the wilderness and hence employ their resourcefulness to create their new selves.

Hold their hand

So my client can best support his consultants by helping them to picture themselves as great sales people, to imagine the world from that vantage point and to start to feel what that is like. All the while “holding their hand” as it were while being in that unfamiliar place, until they start to feel more comfortable, bit by bit.

The moral of the story is this: Learn to accept that the discomfort you are feeling is ok. It is actually ok to be scared and anxious and to feel a bit lost or out of control. You have every reason to trust yourself. After all, you got this far… didn’t you!

babies I’ve consciously experienced a number of these transitions in the past 10 years and the outcome of each one of them has been unexpected and very positive. I see no reason to believe that learning how to be a Grandfather will be any different …

Especially not if you knew how cute those two little girls are.

I suggest You can Trust yourself too.

Honest,

Captain Grandfather Roland

Change — Why It’s Hard and Why We Need It

change

Change,

The Comfort

Zone and

The Void

 

 

If you want something you’ve never had, you’ve got to be someone you’ve never been.

Your business is what it is today, because of who you are today.

That means that if your business isn’t yet the long-term sustainable, fun business you’d like it to be, I can assure you of one thing… You have to change.

Change is exciting
Change is fun

And

Change is hard

Story…

Let me tell you a story about myself:

The story illustrates how challenging it can be for business owners to make the changes we have to make to achieve the success we seek.

Some years ago I came to the conclusion that my business (business coaching) wasn’t working and that I was stuck.

I did a lot of soul searching because of the deeply held belief I mentioned before, that your business is what it is because of who you are today. you go first

And so I understood that there was something about who I was being, that was holding my business back.

Confusion

It confused the hell out of me, because I felt so confident and clear, that what I was offering to business owners was a highly effective and valuable and I also felt comfortable that my fee structure was about right for what I offered.

I spent a lot of time working through this confusion and these questions on my own and with my coach at the time and one day (in bed, in the middle of the night) I suddenly understood that: “Vincent has got to go”… Vincent being Vincent van Gogh, the famous struggling Dutch artist.

True Art is not commercial

You see, I’d realised that I had developed a belief and a self-image that was holding me and therefore the business back. The belief was this: True Art, True Beauty is born from struggle. True Art and True Beauty can only be created by struggling artists, because the meaning of life is about struggle… and artists who are commercially successful only produce commercial rubbish… never truly meaningful Art (with a capital “A”).

I had really taken this belief on myself over the years and I considered myself a struggling artist, creating True Art in my work, but without commercial success. I realised that my self-belief and self-image shone through in all my interactions with prospective clients and in how I presented myself. My belief about “who I was being” sabotaged my efforts to turn my business coaching business into a success.

Vincent has to go

vincentAnd when I realised this, I decided that Vincent had to go.

Easier said than done though… Vincent had been a part of me, probably from my early adolescence and now when about to turn 50, Vincent and I were not easily separated. Getting rid of Vincent felt like having to get rid of a part of myself.

I wrestled with how to go about removing Vincent from my life and finally realised that I couldn’t just dump him, instead I needed to build a new self-belief and above all a new self-image.

And I did

This is not the place to go into the detail of how I started creating my new image but I did. The image I settled on and started building was that of a riverboat captain. I take people on journeys after all and river journeys are a wonderful analogy for the work I do with my clients.

captainAnd slowly but surely I started to see myself as the captain… and slowly but surely Vincent receded in the background… and slowly but surely my business became successful.

The moral of the story…

As I said before, your business is what it is because of who you are.

That means that if you want your business to be something else… you need to be something else first.

You simply can’t develop and grow your business in isolation from yourself. Building a healthy sustainable fun business requires you to step outside your comfort zone… and stay there.

When you step outside your comfort zone is enter the void… and the void might sound like a bleak and scary place, but it is the Zone of Endless Possibility and the place where all change is created. (I will talk about the void in a future article)

Where is the comfort zone?

zoneThat begs one last question though… Where is that famous comfort zone and how do you step out of it into the void? Obviously it would be great if there was a line drawn on the floor with the words “comfort zone” on one side, and “void” on the other so you could simply step across the line… Let me know if you find one of those lines, it would make things so much easier.

In the absence of such a neat line, below are the 3 steps, I’ve found in many years of coaching, will not fail to drag you straight across into the void and keep you there:

  1. Set a big goal… a Goal that really stretches you and inspires you and scares the living day-lights out of you all at the same time.
  2. Decide and commit to a deadline for achievement of the Goal, within a visible timeframe (6 months to a year works well in my experience)
  3. Get someone else involved to hold you accountable to the achievement of the Goal and the deadline.

Accountability

The process of committing to something outside of your comfort zone, with a hard deadline and getting someone else to hold you accountable, drives you out of your comfort zone relentlessly and will confront you with the changes you have to make.

As it happens, this is what I do. I am passionate about making it safe for business owners to step out of their comfort zone and stay there.

Because that is how we build successful sustainable fun businesses (And I think even Vincent would agree with that in hindsight)

Cheers,

Roland Hanekroot

Call me if you’d like to explore how I can help you have more FUN in your business. Or come to the next Small Business Masterminds workshop… follow this link to find out more and register… 8 August, our topic is staff… how to get our staff to perform miracles

Further reading:

More about Personal Development and Leadership here

How to Measure Fun in Business

Fun-O-Meter

Roland Hanekroot In part 1 of this series of articles, I wrote about how 3 letters – FUN – are the most important thing to focus on in your business.

In part 2 of this series, I wrote about the 4 steps to take to create REAL FUN in your business.

So in this part – part 3 – I want to talk to you about how to keep track of how much fun we are having… how to measure the fun we are having in other words.

All of us business owners know that to be able to improve on something a process or a behaviour in a business (or anywhere for that matter) you need to start with measuring the outcome of the process, otherwise you are sailing blind.

There is an old saying in business: “If you can’t measure it, you can’t manage it”.

The problem with a concept such as fun is that most people believe you can’t measure fun… it is intangible, like happiness and sadness and all those emotion concepts.

But You Can Measure Fun

Quite accurately as a matter of fact.

Let me explain:

As human beings we are actually able to put measurements to all kinds of fuzzy notions. For example if I were to ask you to think of a scale between 0 and 10, where the number 10 on the scale means that you are the happiest you have ever been and can even imagine being and 0 means that you are the opposite… depressed.

fun-o-meter You would be able to give me an answer and depending on your mood and where you were and what kind of day you’ve been having and whether the hot girl you met the other day returned your text message you might say 6.

If I came back tomorrow and asked you the same question you might say 8.

Obviously these scores are not scientific numbers in the sense that being a 6 on a personal happiness scale is something a scientist can do much with, but we can be absolutely clear that when you gave an 8 on the scale after giving a 6 on the scale the day before that the 8 means you are feeling happier than you did the day before.

This is called relative scaling. Volumes are written about the process and concepts in several streams of psychology and it turns out that we can apply the concepts of relative scaling very effectively to business management.

Richard’s Weekly FUN Rating Scale

A client of mine with a graphic design business with 6 staff, let’s call him Richard, and I designed a simple a relative scaling system based on the concept of FUN in his business.

Every Friday afternoon, Richard asks his staff to give him an anonymous rating on a scale from 0 to 100 about how much FUN the week in business has been, with 100 being that the person feels the week in business has been as much FUN as it could be and 0 is that the week has been a disaster.

Richard adds his own FUN score to the weekly rating as well. And then he averages the ratings across all the numbers and comes up with a single FUN number.

Monday Morning Staff Meeting

On Monday mornings Richard has his company wide staff meeting and the team spends 15 to 20 minutes discussing why the FUN number has turned out the way it has last week and what they can do to get the number up some increments in the coming week.

I sat in on this staff meeting recently and the question was asked: “What can we do to move the “Fun number” up this coming week. A number of people suggested that what would be really good is if a big push could be made with one particular big project that was running over time. There was simply was too much stress in the office around that project at the moment.

So Richard decided to assign a couple of extra people to that project for the week, in order to get it to completion as quickly as possible.

Richard’s business is flourishing like never before and Richard credits this consistent, disciplined weekly focus on FUN as a business measurement tool as the basis for his team’s current success.

So that is how we can measure Fun and how we apply the whole idea of Fun as our primary KPI to our business.

In the fourth part of this series (June) I am going to run through a couple of examples and pull the whole thing together and get you on your way to start having some REAL FUN yourself.

Have a go…

In the mean time, I’d love you to start thinking about how to start measuring how much Fun you are having in your business… why don’t you call a staff meeting and discuss it… brainstorm it… see what people think?

You might be surprised how even a few conversations on these topics might start to introduce a little bit more fun in your business.

For more information about to how to step out of overwhelm, get unstuck and start having Fun in Business again, click here