Roland Hanekroot Business Coaching, mentoring, small business advice, do this one little thing

Tip #16 Growth

Big Hairy Monsters

Here is your “Just Do This One Little Thing” tip for the week:

One-Minute-Business Tip: This week, a really cool thing to do to help you grow your business, is to set aside a half hour to look at your BHAG.

Activity: A few weeks ago, in tip #7, I suggested you read about the importance of being vague when goal setting. Today I’m getting you to read a bit about the other side of Goal setting, how to set a BHAG, a Big Hairy Audacious Goal, in preparation for setting a BHAG for your own business..

don't forget your special notebook

BHAGs are an accepted structure and concept for powerful business goal setting so this week’s “one little thing” is to read up on them here:
https://www.sitepoint.com/how-to-create-a-big-hairy-audacious-goal/

Obviously you’re more than welcome to do some more research on Google or elsewhere. The management classic “Good to Great” by Jim Collins and Jerry Porras is highly recommended, but the link will give you a great primer.
Do this one little thing this week and you’ll be surprised how exciting it is to think about the possibilities for your business.

Tip #15 Staff

The Dreaded KPI’s

Here is your “Just Do This One Little Thing” tip for the week:

One-Minute-Business Tip: This week, a really cool thing to do to help you develop your business, is to focus on KPIs for your staff.

Activity: Managing staff is one of the most complicated things any business owner has to learn. At the same time, It’s also the case that being a good people manager is probably the most important factor determining how well your business performs.

don't forget your special notebook

And the old saying is “What gets measured, gets managed”, in other words to manage your staff you have to have a number of agreed upon measurements of good performance.

That’s where we come to KPIs or Key Performance Indicators. So take 15 or 20 minutes, and in your special notebook write down the 1 – 5 most important KPIs for each of your staff. What measurements will tell you about each staff member whether they’re doing good work or not?
Do this one little thing this week and you’ll be surprised how it will start to change the conversation between you and your staff, especially when you take the next step in the next One-minute-tip about coaching your staff.


Tip #14 Fun in Business

5 Why’s

Here is your “Just Do This One Little Thing” tip for the week:

One-Minute-Business Tip: This week, a really cool thing to do to help you grow your business, is to set aside a half hour to brainstorm the question: “What do we strive to be best in the world at?”

Activity: The question is about the benefits that your business provides to its customers, so get out your special note book, and carry out the following exercise for yourself:.

don't forget your special notebook

A good technique to get to the bottom of the biggest benefit is the 5 why’s question, example:

1 ) Our product comes in 5 different colours…
Ok Why is that important?…

2) Well, it means the customer has more choice…
Ok and Why is that important?…

3) Well, it means that the customer is more likely to find the product that suits him…

Ok Why is that important?…

4) Well, it means the customer will feel proud to own our product…  (Only four Why questions in this case) 

And so, the greatest benefit of your product is that it will make people feel proud

Do this one little thing this week and you’ll be surprised how much easier it is to connect with the right customers, over time.


Tip #13 Growth

Cash in the bank

Here is your “Just Do This One Little Thing” tip for the week:

One-Minute-Business Tip: This week, a really cool thing to do to help you develop your business, is to focus on getting more cash into your bankaccount.

Activity: Cash is King, We’ve all heard that saying haven’t we? And in most small businesses, lack of Cash is biggest challenge the business faces every day.

don't forget your special notebook

Probably the most effective approach to getting more Cash into your business, is to design and implement a rigorous a collections system.

A system that lays out the steps and time frames as well as the emails and the telephone scripts that are applied at every step and especially who is tasked with running the system.
So this week your “one little thing” is to draft a collections system.
Get your special notebook and decide on the steps:

  • Step 1 at 1 days overdue
  • Step 2 at 1 week overdue
  • Step 3, at 2 weeks overdue
  • And finally step 4, whatever the final step is.

Now decide who you’ll delegate the running of the system to, and give it to them to run. 

Do this one little thing this week and you’ll be surprised how much more Cash ends up in your bank account, over time.


Tip #12 Growth

The perfect client

Here is your “Just Do This One Little Thing” tip for the week:

One-Minute-Business Tip: This week, a really cool thing to do to help you grow your business, is to set aside 15 minutes to create a picture of your perfect client.

Activity: Get your special tips notebook and and ask yourself:  If there is one client for whom you have the perfect solution, whom you’d most like to work with… Who is that? 

don't forget your special notebookIs this person male or female? Where does he or she live? How old is she? Married? Kids? Hobbies? What does she read, watch, listen to? Where does she hang out?
Is she a business owner, or employed? CBD? or suburbs?

Give this person a name (My own perfect client used to be called Bob) and you can start to picture him or her and ask yourself: How do I get to talk to Bob? What would Bob think of this? Would Bob respond well to this offer? Etc. etc.

Just do this one little thing… You’ll be surprised how useful it is to have to have this picture of your perfect client in mind whenever you think about marketing.

Tip #11: Time management:

Email tips #3

Here is your “Just Do This One Little Thing” tip for the week:

One-Minute-Business Tip: This week is the third in a series of tips to help you get on top of your email. Time Management works differently for everyone. The trick is to experiment until you find something that works for you

Activity: Another super simple, but really cool thing to experiment with to help you get through your email mountains (we’re all faced with them) is to look at an email and if responding or actioning or dealing with that email is going to take less than 2 minutes is to do it immediately, then and there.

don't forget your special notebookThis tip comes from David Allen the author of famous time management book: “Getting Things Done”.

Follow this link to see him explain it

Give it a try tomorrow, do this one little thing… Every email that comes in… if you can deal with it in less than 2 minutes… open the email and do it, then and there, otherwise leave it alone, see how you like it

Just do this one little thing… You’ll be surprised how quickly your inbox starts looking more manageable.

Tip #10: Fun in Business:

Staff Engagement

Here is your “Just Do This One Little Thing” tip for the week:

One-Minute-Business Tip: This week, a really cool thing to do to help you grow your business, is to focus on improving staff engagement, motivation and efficiency in your business:

Activity: More writing for this week’s one-Minute-Business-Tip: Set aside maybe 20 minutes and pull out your special notebook and focus on one employee only. (yes I know… they’re called one minute tips… Sorry, I figured this might take just a little more… it’s worth it though).

don't forget your special notebookthis is a brainstorming activity, so set aside 15 minutes and pull out your special notebook:

Draft a roles and responsibilities document for this one employee… Draft only… one employee only.

There is no particular structure in which you must do this… It can be done in bullet point form or in long hand or a combination of both. Make sure you write as simple and plain English as you can. The idea is to do the common sense stuff, later you might get more official, just get started drafting first.

Just do this one little thing… You’ll be surprised how useful it is to have these documents for all of your staff in the end, but just start with one at first.

Tip #9: Fun in Business:

Your beliefs

Here is your “Just Do This One Little Thing” tip for the week:

One-Minute-Business Tip: This week, a really cool thing to do to help you have more Fun in your Business is this:

notebookActivity:This is a brainstorming activity, so set aside 15 minutes and pull out your special notebook:

  1. Write down the top 3 most important personal beliefs you hold about business in general, your industry, your customers, or the business environment you operate in.
  2. Write down when the last time was that you made a business decision driven purely by those beliefs.
  3. Ask yourself, is there a decision that needs to be taken based on those beliefs?

Do this one little thing this week and you’ll be surprised how it changes your way of thinking about your business, over time.


Tip #8: On Money:

Cash versus Profit

Here is your “Just Do This One Little Thing” tip for the week:

One-Minute-Business Tip: This week, a really cool thing to do to help you grow your business, is to set aside 10 minutes to answer the question: What’s more important in your business: Turnover, Cash and Profit?

notebookActivity: The answer may surprise you and this week I suggest you take 15 minutes and read my article

“Why cash is more important than Profit”:  http://www.newperspectives.com.au/financial-management/

Having read the article, take at least one of the steps at the end of the article.

Do this one little thing this week and you’ll be surprised how it will start to change your approach to money in your business.


Tip #7: On Growth:

The power of vague Goals

Here is your “Just Do This One Little Thing” tip for the week:

One-Minute-Business Tip: This week is the first in a series of tips on growing your business that involve a bit of reading… nothing else.

notebookActivity: Goal setting is generally acknowledged as great thing to do to help you grow your business, all the gurus and coaches and business experts have told us so for years.

And don’t get me wrong, I work with goals a lot myself, I help my clients set goals and achieve them and I will have a number of tips coming your way in the next weeks that involve goal setting, but before we go there it’s really useful to read about the problems with goal setting as it is normally understood.

So this week’s “One Little Thing” is to read an article by one of my favourite writers, Oliver Burkeman about why it pays to be vague, follow this link

Just do this one little thing… it’s great food for thought


Tip #6: On Staff:

Talk to your staff

Here is your “Just Do This One Little Thing” tip for the week:

One-Minute-Business Tip: This week, a really cool thing to do to help you grow your business this week, is to set aside a half hour for each of your staff members, over the coming weeks.

notebookActivity: As I’ve said before, managing staff is both the most difficult thing you’ll do in your business as well as your greatest opportunity for making more money, having more fun and achieving your business goals.
And here is the thing: It’s been proven over and over again all round the world that staff want to be managed, they thrive on it, as long as the managing is done in an empowering, supportive, coaching kind of way.

So this month, book in a half hour coffee with each of your staff members one-on-one.

Prepare three questions:

  1. What are you proud of in the past month?
  2. What would you like to improve on?
  3. how can I best help you in that?

Do this one little thing and you’ll be surprised what a difference it makes in the engagement of your staff over time.


Tip #5: On Time Management:

Get on top of your Email #2

Here is your “Just Do This One Little Thing” tip for the week:

One-Minute-Business Tip: This week is the second in a series of tips to help you get on top of your email. Time Management works differently for everyone. The trick is to experiment until you find something that works for you.

notebookActivity: Here is an idea that lots of people swear by: Blocking out time during the day for email. So, for a week, why don’t you try this idea

Block out 3 blocks of time throughout the day in your diary. Every day, say from when you get to the office at 8 am to 9 am, and from 12 to 1, and from 4 to 5. You answer your emails and action things in email at those times only and the rest of the day you simply turn it off.

Some people only have two times during the day for email and they might create an automatic responder, that lets people know immediately what times they can expect a reply to their email and that if they need something more urgently than that to pick up the phone.

Do this one little thing this week and you’ll be surprised how much more time you start to have available in your day, over time


Tip #4: On Time Management:

Let’s get on top of your email #1

Here is your “Just Do This One Little Thing” tip for the week:

Tip: A really cool thing to do to help you grow your business this week is to take steps to get on top of your email. This week is the first in a series of tips to help you manage the email ogre. Time Management works differently for everyone. The trick is to experiment until you find something that works for you.

don't forget your special notebookActivity:  This is a super simple trick, that may or may not work for you. If it doesn’t, look out for the next one.

Part of the problem that people often experience with email and how intrusive it can be in their day is this thing about notifications.

You can see that there is a new email in your inbox because Gmail or Outlook or whatever email program you use has a little notification in the bottom of your screen for example that tantalises you… it just sits there blinking at you and you just have to go and look

Try this for a week: Go into the settings of your email program and find where you can turn this notification off… You can turn it off and you may find that something as simple as that can actually make a big difference for you.

Do this one little thing this week and you’ll be surprised how much less anxiety you’ll feel over time about your email.


Tip #3: On Growth:

Who are your top 5 prospects?

Here’s your “One-Minute-Business-Tip” for the week:

Tip: A really cool thing to do to help you grow your business this week, is to set aside a half hour to look through your prospects lists and find top 5 prospects.

don't forget your special notebookActivity: Ask yourself: Who are the 5 potential clients that will be easiest, or the most profitable, or simply the ones you’d most like to sign up.

No more than 5.

Now when you have picked them, decide on a strategy to approach each one individually. Put yourself in their heads and imagine what it would be that they would like to see or hear from you; what is going to make them sit up and pay attention?


Tip #2: On Money and Profit

The 5 key financial numbers of the health of your business

Here’s your “One-Minute-Business-Tip” for the week:

Tip: One of the most important things you can do to build a healthy sustainable business is to get on top of the finances of your business.

don't forget your special notebookActivity:  Let’s make sure that you get the numbers you need in a form you that works for you. These are the 5 financial numbers that are absolute key to understanding the health of your business and that you must know at least at the beginning of every month:

  • Total revenue
  • Bank balance at close of month
  • Gross profit
  • Aged debtors
  • Net profit before tax. 

Work out how you can get all 5 of those numbers, accurately, on your desk, no later than 1 week after the close of each and every month. Task your bookkeeper or admin manager or anyone other than yourself to make that happen, from today.


Tip #1 : On Fun in Business

The best and worst of small business

Here’s your “One-Minute-Business-Tip” for the week:

lightbulbTip: A really cool thing to do to help you get back in touch with the Fun in your Business is this:

don't forget your special notebookActivity:  Set aside half an hour and in your special notebook answer three questions:

  • Make a list of the 20 most fun experiences, or most exciting times you’ve had in your business since you started it.
  • Write down the three things you like most about your business.
  • Write down the three things you like least about your business.

Ask yourself: What is one small thing I can do this coming week to have a little more Fun in Your Business this coming week?

Book that one little thing in your diary and make it happen.


 
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